Parts Counterman

Description : Summary / ObjectiveThe Parts Counter Representative is responsible for providing customer service and sales assistance in accordance with company policy. Acts as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts accessories.PM19Essential FunctionsRetrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.Keeps accurate records of special order partsAnswers phone calls, providing price quotes and other information to customersTakes phone orders, following all procedures and completing all required documentationAssists outside sales representatives with their ordersProcesses orders for daily shipment, delivery, or pick-up at counterReceives and ships parts in accordance with company policiesVerifies "will call" and "back-order" files weekly and return to vendors, or re-stocks items not requiredAssists service drive employees in selecting parts needed for repairs in processOrders parts not in stock for required repairs in accordance with company policiesFollows up on special ordered items and promptly notifies service drive employees when receivedObtains credit authorization as required and in accordance with company policiesEnsures all cash, credit, charge, purchase order, invoice and tax exempt sales are processes in accordance with company policiesIssues credit for parts returned, in accordance with company policies.Displays parts attractively to generate salesReplenishes assigned inventory dailyMaintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stockAdvises Parts Manager of inventory discrepancies and if areas of the department are not in good conditionAssists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customerProvides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyaltyAssists in inventory control to achieve maximum turnover in accordance with established goalsMonitors and makes recommendation on how to adjust inventory to minimize obsolescence of partsEnsures that all parts are properly tagged so that the dealership recovers full credit from the factoryConducts inventory control activities and audits as directed by SupervisorsEnsures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.Works with service drive employee to ensure timely turnaround of parts needed for internal jobsMaintains delivery vehicles for delivery programDelivers parts as requestedFollows up on customer concerns and complaints promptlyEscalates any complaints to Parts Department Manager as neededEstablishes and maintains good working relationships with other service drive departments and the sales departmentEstablishes and maintains good working relationships with "self-service" retail customers and wholesale customers to encourage repeat and referral businessCompletes all documents, forms and reports in accordance with company policyUses proper safety equipment and acts in accordance with company policies, and regulationsKeeps abreast of new equipment and tools available and recommends purchasesEnsures that the work areas and customer waiting area are kept cleanFollows all attendance and punctuality standards with adherences to timekeeping standardsFollows the Company Code of Business Ethics and ConductUnderstands and follows all work rules and procedures and follows directions from SupervisorsUpholds the company's non-disclosure and confidentiality policies and agreementsMaintains a professional appearance for self in accordance with company policyAttends pertinent training on requestAttends company meetings as requiredOther duties as assignedOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.QualificationsHigh School Diploma or GED2 Years Minimum Honda Parts Counterman ExperienceDealertrack DMS experience is a plus but not required.Familiar with CollisionLink, OPSTrax, PartsTrader, and CCC.Bilingual is a plusEEO StatementThe Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. Requirements : PI13d7c292084b-29400-30542134