Crisis Support Worker

Description

Santa Fe Recovery Center/Four Corners Detox Recovery Center is a leading provider of substance use disorder and mental health treatment and education services. We are looking for a full-time Crisis Support Worker (Crisis Calming Center) to join our team at our Gallup offices. We offer a competitive salary range from $45,000 - $50,000 (BOE) and the Benefits shown below. Experience working in the Healthcare Industry and/or Non-Profit is highly preferred. This is a great opportunity to continue to advance in your career while being part of the team that is providing support to the community.
 

Crisis Support Worker Benefits: 

• A generous PTO package (3 weeks of PTO, 7 paid holidays, 3 floating holidays, & 2 mental health days)
• Medical, Dental, and Vision insurance (90% to 100% premium covered by employer)
• ST and LT disability
• Pet insurance
• Opt-in 401k with 4% match 
• Access to our comprehensive Employee Assistance Program, providing 24/7/365 access to a licensed professional for staff and their immediate families

Summary:

The Crisis Support Worker is responsible for providing structure and support in the Crisis Calming Center (CCC) for individuals served by the Recovery Center. Under the direction of the Crisis Intervention Specialist and in close coordination with the CCBHC Director, Residential Services Director, and Chief Clinical and Medical Officers, the Crisis Support Worker provides a wide range of interventions and support techniques to ensure smooth operations and a supportive environment for clients in being served by the CCC. Duties include crisis intervention, program admission, screenings and evaluation, and referrals to behavioral health and medical services.
 

Duties and Responsibilities of the Crisis Support Worker: (Included but not limited to) You'll report to the Crisis Intervention Specialist and:

• Work with the Crisis Intervention Specialist, CCBHC Director, Residential Services Director, Detox Nurse Supervisor, Chief Clinical and Medical Officers, and other clinical staff and medical staff to provide crisis support services to clients who are referred to the CCC for crisis intervention.
• Participate in On-Call for 24/7 CCC service provision.
• Work with the treatment team to promote crisis stabilization and referrals to services.  
• Direct care of clients in a manner conducive to their safety and comfort.
• Demonstrate a positive, empathetic, and professional attitude towards clients. 
• Consult with other disciplines and related professional and paraprofessional staff to support the specific needs of clients.
• Maintains professionalism with clients at all times and must never have personal relationships with any clients.
• Assist with admission and orientation of new clients referred to the CCC.
• Completes admission, screening, and assessment, and referral documentation consistent with CCC service delivery.
• Maintain confidentiality in accordance with State and Federal law and perform duties in accordance with SFRC Code of Ethics and Policies and Procedures.
• Understand and maintain HIPAA and 42CFR Part 2 confidentiality standards relative to SFRC.
• Perform and/or coordinate other special assignments and tasks as required by the treatment team and project staff.
• Receive training in AED, BLS, Mental Health First Aid, and crisis services.
• Other duties as assigned.

Requirements

Minimum Qualifications:

Skills/Knowledge/Abilities

1. Ability to react calmly and effectively in emergency or crisis situations.
2. Capable of handling disruptive behaviors calmly and professionally.
3. Cultural and diversity understanding and awareness.
4. Ability to build rapport with clients.
5. Ability to maintain health, safety, and infection control standards.
6. Computer experience, knowledge of, or demonstrated ability to learn MS Office.
7. Ability to solve unexpected problems as they arise while considering liability, precedence, programmatic implications, and other possible future impacts on the program, services, or organization.
8. Ability to maintain effective working relationships with all levels within the organization and with external stakeholders.
9. Ability to set boundaries and use fair, consistent expectations. 
10. Ability to exercise tact, patience, and discretion when dealing with clients, families, staff, and the public.
11. Ability to keep observations, conversations, and information confidential.

Education and Experience:

1. High School Diploma or GED.
2. A certified Peer Support Worker (CPSW) or Case Management experience is preferred.
3. Ability to communicate clearly and accurately, both verbally and in writing.
4. Must be computer literate to effectively maintain compliance with licensing and certification standards.
5. Must have and maintain a current, valid NM Driver’s License. Must provide and maintain a clean driving record, as well as auto insurance.
6. Maintain CPR and First Aid certification cards on file.
7. Bi-lingual/Bi-cultural preferred (English/Navajo).

Salary : $45,000 - $50,000