What are the responsibilities and job description for the Front Desk Agent position at Santa Rosa Hospitality LLC?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will possess strong hospitality skills, excellent phone etiquette, and the ability to manage guest relations effectively. As the first point of contact for guests, you will play a vital role in representing our hotel.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and reservations.
- Operate phone systems to manage incoming calls and provide information to guests.
- Assist with night audit duties as required, ensuring all transactions are accurately recorded.
- Collaborate with other departments to enhance the guest experience.
- Provide information about local attractions, services, and hotel amenities.
- Uphold high standards of cleanliness and organization at the front desk area.
Qualifications
- Previous experience in hospitality or front desk operations preferred.
- Strong phone etiquette and communication skills.
- Bilingual abilities are a plus, enhancing guest interactions.
- Knowledge of hospitality management principles is beneficial.
- Familiarity with hotel operations is advantageous.
- Ability to work flexible hours, including nights and weekends as needed.
- Excellent problem-solving skills and attention to detail.
- A friendly and approachable demeanor with a passion for guest relations.
Join us as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Santa Rosa, NM 88435 (Required)
Work Location: In person
Salary : $14 - $15