What are the responsibilities and job description for the Representative, Process Fulfillment position at Santander Consumer USA Inc.?
Representative, Process FulfillmentNorth Richland Hills, United States of America
WHAT YOU WILL BE DOING
- Accurately complete title releases for paid in full loans & leases per published state guidelines
- Handle incoming requests for additional release documents, copy of titles or title maintenance request in accordance with established measures/deadlines and assigned goals.
- Identifies and resolves escalated release issues within assigned scope.
- Notarize various business documents while maintaining proper records using state issued notary book and business notary logs
- Sort and distribute daily incoming mail
- Research accounts on the discrepancy reports from the title service vendor
- Process and mail paid in full contracts and letters per published state guidelines
- Follows all established standards of procedures and guidelines when processing transactions to protect the Consumer and Company.
- Documents and tracks all account activity in system of record.
- Maintains effective communication with all colleagues, customers and third parties.
- Provides daily support and resolution to all internal customers regarding escalated issues.
- Updates the system with proper documentation for research, tracking, reconciliation and repository purposes.
- Liaises with customers and third parties to resolve open issues in alignment to internal processes and external regulations.
Primary Location: North Richland Hills, Texas, United States of America
Other Locations: Texas-North Richland Hills
Organization: Santander Consumer USA Inc.
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