What are the responsibilities and job description for the Incident Response and Resolution Expert position at SAP?
Why Join Us?
SAP offers a competitive compensation package, comprehensive benefits program, and opportunities for professional growth and development. As a member of our team, you will have the chance to make a meaningful contribution to the success of our organization, while also developing your skills and advancing your career.
About the Role
This is an exciting opportunity to join our Service Disruption Management team as a leader, where you will be responsible for ensuring the smooth operation of our services and systems. You will work closely with various teams to resolve incidents and restore normal service operations as quickly as possible.
Responsibilities
* Lead the incident and crisis management team, ensuring timely and effective response to major incidents and crises
* Coordinate with various teams to resolve incidents and restore normal service operations as quickly as possible
* Act as the primary point of contact for incident escalation, ensuring all escalations are handled promptly and appropriately
* Develop and implement preventive measures to avoid recurrence of critical incidents
Requirements
* 14 years of Technical Operations in ABAP/JAVA/HANA/DB2/Performance analysis role and 5 years of leadership role in leading the teams
* Strong SAP technical and process expertise, with experience in Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management
* Excellent communication and problem-solving skills, with ability to work under pressure
SAP offers a competitive compensation package, comprehensive benefits program, and opportunities for professional growth and development. As a member of our team, you will have the chance to make a meaningful contribution to the success of our organization, while also developing your skills and advancing your career.
About the Role
This is an exciting opportunity to join our Service Disruption Management team as a leader, where you will be responsible for ensuring the smooth operation of our services and systems. You will work closely with various teams to resolve incidents and restore normal service operations as quickly as possible.
Responsibilities
* Lead the incident and crisis management team, ensuring timely and effective response to major incidents and crises
* Coordinate with various teams to resolve incidents and restore normal service operations as quickly as possible
* Act as the primary point of contact for incident escalation, ensuring all escalations are handled promptly and appropriately
* Develop and implement preventive measures to avoid recurrence of critical incidents
Requirements
* 14 years of Technical Operations in ABAP/JAVA/HANA/DB2/Performance analysis role and 5 years of leadership role in leading the teams
* Strong SAP technical and process expertise, with experience in Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management
* Excellent communication and problem-solving skills, with ability to work under pressure
