What are the responsibilities and job description for the Incident Response Analyst position at TEKsystems?
*Description*
Seeking Incident Response Operators to join our growing, fast-paced call center operating 24 hours a day, 365 days a year in Mt. Laurel, NJ. In this role, you will support participating businesses Nationwide utilizing the StaffSafe system to ensure the welfare of staff and customers. As an Incident Response Operator, you will be fielding Inbound calls from staff at participating businesses Nationwide when they feel their safety and/or that of their patrons is at risk and work to de-escalate the situation at hand. We are committed to providing exceptional care and support to staff members of participating businesses when in need.
As a key member of our Team, you will play a vital role in ensuring the well-being and safety of our clients in emergency situations and work to resume safe & normal operation of the business as quickly as possible.
*RESPONSIBILITIES OVERVIEW:*
Field LIVE assistance calls from participating clients Nationwide
De-escalate conflicts and provide reassurance
Contact local Emergency Service, as required
Data entry
Monitoring of CCTV
*Skills*
Call center, data entry, Incident response, Customer service, Inbound call, Customer support, Help desk, Customer service call center, Customer service oriented, Support, Analysis, cctv monitoring
*Additional Skills & Qualifications*
QUALIFICATIONS / REQUIREMENTS:
Applicant must be 18 years of age or older.
Possess strong & effective written & verbal communication skills, problem-solving skills, and attention to detail
Well-spoken
Ability to multi-task while remaining neutral, calm, & focused under pressure
Possess a High School diploma or equivalent
2 years experience in a Customer Service-related job field/environment
Ability to effectively work in office effectively in a team environment
Ability to work 12-hr shifts and be open to taking overtime, if needed
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $17.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Mount Laurel,NJ.
*Application Deadline*
This position is anticipated to close on Apr 29, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seeking Incident Response Operators to join our growing, fast-paced call center operating 24 hours a day, 365 days a year in Mt. Laurel, NJ. In this role, you will support participating businesses Nationwide utilizing the StaffSafe system to ensure the welfare of staff and customers. As an Incident Response Operator, you will be fielding Inbound calls from staff at participating businesses Nationwide when they feel their safety and/or that of their patrons is at risk and work to de-escalate the situation at hand. We are committed to providing exceptional care and support to staff members of participating businesses when in need.
As a key member of our Team, you will play a vital role in ensuring the well-being and safety of our clients in emergency situations and work to resume safe & normal operation of the business as quickly as possible.
*RESPONSIBILITIES OVERVIEW:*
Field LIVE assistance calls from participating clients Nationwide
De-escalate conflicts and provide reassurance
Contact local Emergency Service, as required
Data entry
Monitoring of CCTV
*Skills*
Call center, data entry, Incident response, Customer service, Inbound call, Customer support, Help desk, Customer service call center, Customer service oriented, Support, Analysis, cctv monitoring
*Additional Skills & Qualifications*
QUALIFICATIONS / REQUIREMENTS:
Applicant must be 18 years of age or older.
Possess strong & effective written & verbal communication skills, problem-solving skills, and attention to detail
Well-spoken
Ability to multi-task while remaining neutral, calm, & focused under pressure
Possess a High School diploma or equivalent
2 years experience in a Customer Service-related job field/environment
Ability to effectively work in office effectively in a team environment
Ability to work 12-hr shifts and be open to taking overtime, if needed
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $17.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Mount Laurel,NJ.
*Application Deadline*
This position is anticipated to close on Apr 29, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $17 - $19
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