S/4HANA Cloud Customer Engagement Executive - RISE with PCE (Newtown Square)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

PURPOSE AND OBJECTIVES:

The Customer Engagement Executive (CEE) at this level is a functional leadership role closely aligned with the regional and senior management of Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within the customers in the region.

This role requires a senior professional with the expertise and experience to help customers maximize the value that customers and SAP receive through adoption and use of the RISE with S/4HANA Private Cloud Edition and to ensure that the customers deploy and use of all their entitled subscription software. The role, by design, is cross functional and will align with leadership across CE&X

RISE with S/4HANA Private Cloud Edition is designed to provide innovation, flexibly, and cloud-like values while allowing on-premise customers to retain their existing ERP or S/4HANA investments by converting their current system(s) to the cloud. This subscription model delivers customers a modern, Cloud-based architecture hosted in SAP or Hyperscaler data centers.

EXPECTATIONS AND TASKS:

• 
  The Customer Engagement Executive works in partnership with the Sales, Development, Operations, Support and market Vice Presidents responsible for our geographic and strategic industry customers to develop and improve the S/4HANA Cloud competencies.
• Development and management of forecasting, account penetration plans, and customer engagement plans that will deliver business outcomes.
• Conducts customer business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve business processes related to our value proposition
• Work with the market Vice President and Head of CEE to develop and execute quarterly plans that improve solution adoption and increase revenue renewals across assigned customer portfolio.
• Develops and maintains customer program reporting to communicate progress and to help govern the relationship with customer, C-Suite and SAP executive sponsors.
• Develops deep relationships with key decision makers and executive sponsors within the Customer and participate in quarterly review meetings.
• Responsible for knowledge management, best practices and leading business commerce enablement strategies specific to the S/4 HANA Cloud value proposition.
• Assists customers with transformational change by facilitating and coordinating cross functional involvement with solutions consulting and services delivery.

These plans should include:

• 
  Ensure rapid adoption and enablement of solutions that drive value for the customer
• Increase the customer’s usage of their contracted cloud applications up to and beyond the entitlements that they have
• Drive customer satisfaction through positive NPS scores
• Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and revenue growth.
• Maintain a close working relationship other regional business teams (Cloud LoB AEs, Services Account Managers, AGS support personnel, GADs, MPs and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts.
• Drive opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and growth opportunities
• Facilitate quarterly Account Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

• 
  Bachelor equivalent
• Proficiency in MS Office: Excel, PowerPoint, Word and Outlook
• ERP, S/4HANA background

WORK EXPERIENCE:

• 
  Excellent program and project management and customer management competencies
• Proven Leadership experience and innovative mindset
• Customer Success mindset across the business
• Proven experience with business process transformation and re-engineering disciplines
• Experience selling or delivering consulting services, SAP HEC experience a bonus
• Senior-Level or operation experience complex customer engagements
• Commercial experience including experience developing account management plans and contract negotiation

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:303080 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time |