What are the responsibilities and job description for the SAP Concur, Director of Client Success position at SAP?
SAP SAP Concur, Director of Client Success Tempe, Arizona Apply Now
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Do you have the right skills and experience for this role Read on to find out, and make your application.
JOB DESCRIPTION
About the team
Our Client Development organization is what differentiates us from just another SaaS provider. We are a team of high-performing individuals committed to elevating those around us and continuously finding ways to bring value to our clients. Our mission is to achieve best-in-class customer retention and drive scale while ensuring that clients can trust in a consistently excellent experience across the company.
About the role
As a Director of Client Success, you will be responsible for a team of our Customer Success Managers (CSMs) who own the relationship with our SMB clients. Success is measured through your ability to develop your team, retain customers, revenue growth, and overall relationship health.
Who you are : Someone who can :
- Hire, train, lead, and develop a team of CSMs who manage our customer relationships.
- Understand and be responsible for client retention by demonstrating value and customer experience.
- Be responsible for customer retention, sales partnerships, and revenue targets.
- Create and grow cross-functional relationships with the overarching goal of allowing your CSMs to best service our customers.
- Provide training, coaching, and proactive support to ensure a great customer experience.
- Maintain and evolve metrics and tools to monitor performance of CSMs.
- Contribute to process development and organizational growth projects.
- Be aware of, and comply with, all SAP corporate policies.
Preferred skillset :
Get to know us
SAP Concur is the world’s leading provider in Travel, Expense, and Invoice Management. Our success is our people, and we’re just as invested in clients seeing success in our solutions as we are in our people succeeding in their careers.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
Compensation Range Transparency : The targeted combined range for this position is 172,900 - 368,700 USD. The actual amount to be offered will be within that range, dependent upon education, skills, experience, scope of the role, location, etc.
Requisition ID : 417190 | Work Area : Sales | Expected Travel : 0 - 10% | Career Status : Management | Employment Type : Regular Full Time | Additional Locations : #LI-Hybrid
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