What are the responsibilities and job description for the Customer Success Manager position at Sapience Analytics Corp?
Company Description
Sapience Analytics is a SaaS software provider focused on providing world class Workplace Analytics to companies around the world. Sapience is the complete People Analytics solution. Most People Analytics solutions focus on understating work patterns either by collecting data from external sources, for partial work activity, from only selective applications or surveys. Sapience is the only tool that captures work patterns from within the organization and across all applications. Sapience provides unprecedented visibility into how your people work and insights to manage them better.
Job Description
This position provides business support for customers during their deployment and adoption of the product. Collaboration with Customers as well as Support, Product Management and Engineering is critical to success.
- Providing technical and business support related activities for customer pilots, deployments and custom development/configurations for customers
- Assess customer requiremenents and provide input to customer on enabling Sapience within their infrastructure
- Support the Sales team during the sales process as needed
- Coordinate with customer support and engineering teams for critical issues
- Design solutions for integrating the product with the customer’s network and infrastructure
Support Customer Reporting configuration and enablement using Sisense
Qualifications
3 to 5 years experience delivering enterprise software deployment projects and/or related technology solutions.
4 yr or advanced College degree
Additional Information
All your information will be kept confidential according to EEO guidelines.