Customer Service Assistant

Customer Service Assistant

New York

As a Customer Service Assistant, you will serve as the first point of contact for customers, providing exceptional service and product knowledge. You will play a crucial role in representing the company, answering inquiries, and assisting customers with their needs. This position is on-site in Manhattan, NY—remote work is not available.

Key Responsibilities:

• Provide friendly and professional customer support in person and via phone.
• Assist customers with product inquiries, orders, and service requests.
• Engage with customers to promote brand awareness and loyalty.
• Work closely with the marketing and sales teams to ensure seamless customer experiences.
• Maintain accurate records of customer interactions and follow up on any concerns.
• Support promotional and marketing campaigns through customer engagement.
• Ensure a positive brand image by delivering high-quality service and professionalism.

Requirements:

• No prior experience required—training provided!
• A strong passion for customer service and communication.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment.
• A proactive and customer-focused approach.
• Must be comfortable working on-site in Manhattan, NY (no remote work).
• Must be legally authorised to work in the U.S.

What We Offer:

• Training and mentorship to help you succeed.
• A dynamic and supportive work environment.
• Career growth opportunities in customer service and marketing.

If you have a passion for helping people and delivering top-tier service, apply today to join our team in Manhattan!