What are the responsibilities and job description for the Junior Customer Service Assistant position at Sapphire & Co.?
Junior Customer Service Assistant
New York
As a Junior Customer Service Assistant, you will serve as a key point of contact for customers, ensuring excellent service, problem resolution, and brand engagement. This role involves face-to-face interactions, assisting with marketing initiatives, and providing general customer support. This is an on-site position with no remote work available.
Key Responsibilities:
- Engage with customers in person, over the phone, and via email to provide assistance.
- Address customer inquiries, concerns, and service requests professionally.
- Work closely with sales and marketing teams to enhance customer engagement.
- Maintain accurate records of customer interactions.
- Help resolve customer complaints and escalate issues when necessary.
- Ensure company policies and brand standards are upheld in all interactions.
Requirements:
- No prior experience required—training provided!
- Strong communication and people skills.
- A customer-first attitude and ability to work in a fast-paced setting.
- Must be comfortable working on-site in Manhattan, NY (no remote work).
- Ability to work independently and as part of a team-oriented environment.
- Must be legally authorized to work in the U.S.
What We Offer:
- Competitive salary bonus incentives.
- Full training and career development opportunities.
- A fast-paced, energetic team environment.
- Opportunities for growth within the company.
If you are passionate about customer service and career growth, apply today and join our team in Manhattan!
