What are the responsibilities and job description for the Wireless Customer Care Representative position at Sapphire Marketing?
We are looking for someone who is a people person with an outgoing personality. Someone who could serve as the primary business contact for the client and assist in managing accounts, relations, and sales. They are expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality.
We are hiring individuals who have a background in customer service, finance, or sales. We fully train, so experience in our industry is not required. If you work hard and show that you are serious, we do have advancement opportunities. We pride ourselves in great company culture and leadership programs with constant mentorship to help our managers develop themselves into stronger team leaders.
Responsibilities:
- Manage sales and customer accounts in a retail environment.
- Work with new and existing customers that inquire about service promotions.
- Maintain strong knowledge of all products, pricing, and competitive offers.
- Provide excellent customer service.
- Attend training sessions to grow knowledge of products and to develop customer service skills.
- Forward and escalate inquiries to relevant individuals and departments.
- Identify customer needs and maintain the confidentiality of information.
What we are looking for in you:
- Must have a reliable vehicle and a valid driver's license
- Communication skills
- Basic computer skills
- Willing to talk to new people
- Outgoing and friendly personality
- Detail oriented
Position Benefits:
- Full training provided
- No experience needed
- Great weekly pay and bonuses
- A dynamic team environment
- The opportunity for growth
- Eager and willing to learn
This is an entry-level position, where face-to-face interactions are required. This is not a remote, door-to-door, or cold-calling position.
Salary : $15 - $20
