Training Specialist

JOB SUMMARY :

The Training and Development Specialist position is responsible for assisting in the development, creation, and training of new learning programs and keeping existing programs enhanced and up-to-date. This position will also assist in delivering all new and existing trainings and workshops to new and established Team Members while also monitoring the effectiveness of all learning objectives by collecting feedback from attendees. This position will consistently demonstrate a high level of guest service and represent the Resort in a friendly and professional manner. All duties are to be performed within the guidelines of Saracen Resort's policies and procedures.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Assists in the development and implementation of all property training initiatives, including but not limited to, new hire orientation, leadership development, guest service, responsible gaming, all hostile work environment, bullying, harassment required training, specialty training for new supervisors / managers, and any other requested / required training initiatives plus 180 day on-boarding timeline.
• Acts as a consultant and support system to all operational departments in developing effective department technical and soft skills training.
• Actively search, creatively design and implement effective methods to educate and enhance performance.
• Help managers and supervisors improve their interpersonal skills in order to deal effectively with team members.
• Schedules and coordinates Casino Operations management support and assistance in the promotion and implementation of training and team development.
• Confer with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, surveys, business initiatives, and technology.
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Attend all necessary and required meetings.
• Assist in other duties and projects as assigned.
• Outstanding example of and a credit to Saracen Resort.

QUALIFICATIONS / REQUIREMENTS

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

PHYSICAL, MENTAL AND WORK DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Saracen Safety

Here's a breakdown of what this means :

READY STANDARDS