What are the responsibilities and job description for the Customer Service Representative - 311 Center position at Sarasota County?
Department : Communications
Start Here. Grow Here. Stay Here.
Do you have a strong tech background and exceptional customer service skills? We have the ideal opportunity for you! As a Call Center Customer Service Representative, you'll enjoy great working hours and the possibility of hybrid shifts. In this role, you'll handle a range of complex clerical and technical customer service tasks. Apply today and join the Sarasota County team!
- Receive telephone calls from the general public and county employees for the purpose of obtaining County services or information.
- Answer more complex customer concerns, billing questions, and inquiries and the ability to handle difficult customers / situations with utmost patience and professionalism.
- Notate customer accounts and enters information into databases.
- Help direct Customer Service Representative I and handles escalated issues and calls.
- Prepare basic reports, conduct research, and coordinate special projects and assignments.
- Computer billing data retrieval and input.
- Processing daily payments and managing bank correspondence.
- Work independently under minimal supervision.
Work Hours : Monday - Friday, 8 : 00 a.m. - 5 : 00 p.m.
About You
Minimum Qualifications :
Preferred Qualifications :
About Everything Else
Starting Pay Range : $18.00 / hr, based on experience.
Our interview process could include phone interview(s), Microsoft Teams video interview(s), and / or in-person interview(s).
If you are selected to join our team, please click on this link to review the Required First Day Documents You will need to present the following items on your first day :
1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options : https : / / www.uscis.gov / i-9-central / form-i-9-acceptable-documents
2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above - List C Documents.)
Benefits :
A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County - Many Voices, One Team.
We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.
Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service - internally and externally.
A job applicant with a disability who requires reasonable accommodation to participate in the application / selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.
Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords : ADA Compliance).
Sarasota County Government is a Tobacco-Free / Drug-Free Workplace.
Salary : $18
