What are the responsibilities and job description for the Service Desk Representative - IT Onsite position at Sarasota FL RCSC?
The role of the Service Desk Analyst is to assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed, but the Service Desk Analyst is responsible to ensure that an effective solution is provided to the user.
As a Service Desk Representative at Community Health Systems, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including health insurance, flexible scheduling, 401k and student loan repayment programs.
Required:
A minimum of two years experience in hardware, software, and network troubleshooting, or equivalent training and/or education required
Pharmacy Technician Certification required
Education: Associates Degree
About the Opportunity:
- Customer Support and Representation: The Service Desk Representative professionally represents IT staff and services to the client community, providing support for all IT products and services. This includes answering questions, troubleshooting issues with software, hardware, and printers, and educating customers on functionality and policies.
- Technical Troubleshooting and Resolution: Engages in in-depth troubleshooting to resolve technical issues, consulting with technical team members as needed. Resolves Level 1 and Level 2 work orders, and escalates complex or high-priority issues to the appropriate support groups.
- Ticket Management and Documentation: Records and updates customer and problem information in the internal ticketing system and Corporate Service Now. Ensures tickets are documented with journal entries and resolved with appropriate completion notes.
- PC Imaging and Deployment: Assists with PC imaging and deployment to users, supporting hardware setup and configuration.
- Project and Follow-Up Tasks: Works on Help Desk-related projects assigned by the IT Director and verifies the effectiveness of solutions through follow-up communication.
- This is an onsite position that will report to the CHS location in Sarasota, FL
We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.
Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 70 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.
Education
Required- High School or better