What are the responsibilities and job description for the Front Desk Receptionist/Office Assistant position at Sarasota Glass & Mirror?
We are looking for a friendly positive customer service front desk receptionist that is the face and voice of our business.
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to ensure customers satisfaction
Skills
- Knowledge of Microsoft Office
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Qualifications
- Strong communication skills, including phone etiquette
- Proficiency in Microsoft Office applications
- Ability to analyze data and make informed decisions
- Excellent typing skills and attention to detail
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $16 - $20
