What are the responsibilities and job description for the Now Hiring** Reg Rep I, Ins Verification Rep I, Pt Reg/Med Recs Specialist & Scheduler I position at Sarasota Memorial Health Care System?
Job Description
Department
Patient Registration
Job Summary
“Working and Living in Paradise."
Come join us in beautiful Sarasota, Florida as part of our Revenue Cycle team for Sarasota Memorial Healthcare System. Sarasota is the home one of America’s #1 beaches. Located minutes from the beautiful sandy beaches of Florida’s West Coast, our Magnet hospital is continuing to grow and expand! Sarasota Memorial Health Care System is a community-owned regional medical center and leading acute care hospital and named by U.S. News & World Report as one of “America’s Best Hospitals;” ranking above all other Florida institutions in several specialties. These awards combined with our supportive team environment help to ensure your success. At Sarasota Memorial Hospital, you will be a part of a diverse environment where all people are valued and respected.
Do you want to work side by side with highly engaged team members? Do you want to perform on a very high level, consistent with prestigious academic medical centers? Come and join our team!
Required Qualifications
Registration Representative I:
The Patient Registration Representative is responsible for assisting the patient through the registration process while introducing the
patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as a liaison for patients,
family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and
improved upon when possible.
Insurance Verification Representative I
Responsible for obtaining accurate health insurance benefits verification of eligibility status and assist with authorizations using electronic
verification systems or by contacting payers directly to determine level of insurance coverage. Ensures the pre-registration process is
complete for all assigned accounts at least 7 days prior to the scheduled date of service whenever possible. Identifies copayments,
coinsurance, and policy limitations, and advises patient and collects amount before the time of service. Follows up on missing
authorizations. If authorization is not obtained within 48-hours prior to service, contacts patient to advise them of their options for
rescheduling/follow-up with physician's office or proceeding without authorization.
Patient Registration/Medical Records Specialist
The Patient Registration Representative/Medical Records Specialist is responsible for assisting the patient through the registration process
while introducing the patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as
a liaison for patients, family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services
are maintained and improved upon when possible. The Specialist is also responsible for assisting with the processing of health information
to include, but not limited to, the assembly of analysis, release of information and processing of medical records.
Scheduler I
Professionally interviews and schedules patients for outpatient service including preregistration. Coordinates patient schedules to
maximize patient and physician satisfaction institution-wide. Communicates patient instructions and directions, physician order requirement,
authorization/pre-certification/referral requirement to patients, physician office staff, and other SMHCS personnel. Maintains scheduling and
pre-registration accuracy rate per department standards. Creates estimate for patient financial responsibility and collects co-insurance, co
payment, and deductible as indicated. Initiates process to assure the patient meets the hospital financial policies/guidelines for services to
be rendered and transfers to appropriate departments for more complex situations.
Preferred Qualifications
Reputation. Community. Impact. Growth.
Every day, our patients at Sarasota Memorial Health Care System receive a first-class experience in care from a team on a mission to deliver the highest level of care in America. In the process of rising to that challenge, one by one, our people are finding their purpose and feeling their impact. Now it is your turn to see yourself here.
Recognition
Our commitment to becoming the best community hospital and health care system means providing the best possible benefits to our people. Some highlights:
Total Rewards Package
Department
Patient Registration
Job Summary
“Working and Living in Paradise."
Come join us in beautiful Sarasota, Florida as part of our Revenue Cycle team for Sarasota Memorial Healthcare System. Sarasota is the home one of America’s #1 beaches. Located minutes from the beautiful sandy beaches of Florida’s West Coast, our Magnet hospital is continuing to grow and expand! Sarasota Memorial Health Care System is a community-owned regional medical center and leading acute care hospital and named by U.S. News & World Report as one of “America’s Best Hospitals;” ranking above all other Florida institutions in several specialties. These awards combined with our supportive team environment help to ensure your success. At Sarasota Memorial Hospital, you will be a part of a diverse environment where all people are valued and respected.
Do you want to work side by side with highly engaged team members? Do you want to perform on a very high level, consistent with prestigious academic medical centers? Come and join our team!
Required Qualifications
Registration Representative I:
The Patient Registration Representative is responsible for assisting the patient through the registration process while introducing the
patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as a liaison for patients,
family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and
improved upon when possible.
- Require a minimum of one (1) year of experience in a health care and/or customer service related industry.
- Require flexibility for weekend, holiday, and other shift work as scheduled.
- Require High School Diploma, GED or Certificate
Insurance Verification Representative I
Responsible for obtaining accurate health insurance benefits verification of eligibility status and assist with authorizations using electronic
verification systems or by contacting payers directly to determine level of insurance coverage. Ensures the pre-registration process is
complete for all assigned accounts at least 7 days prior to the scheduled date of service whenever possible. Identifies copayments,
coinsurance, and policy limitations, and advises patient and collects amount before the time of service. Follows up on missing
authorizations. If authorization is not obtained within 48-hours prior to service, contacts patient to advise them of their options for
rescheduling/follow-up with physician's office or proceeding without authorization.
- Require a minimum of one (1) to two (2) years of medical insurance verification / authorizations experience.
- Require a general knowledge of medical terminology.
- Require High School Diploma, GED or Certificate
Patient Registration/Medical Records Specialist
The Patient Registration Representative/Medical Records Specialist is responsible for assisting the patient through the registration process
while introducing the patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as
a liaison for patients, family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services
are maintained and improved upon when possible. The Specialist is also responsible for assisting with the processing of health information
to include, but not limited to, the assembly of analysis, release of information and processing of medical records.
- Require a minimum three (3) years of experience in a health care and/or customer service related industry.
- Require High School Diploma, GED or Certificate
Scheduler I
Professionally interviews and schedules patients for outpatient service including preregistration. Coordinates patient schedules to
maximize patient and physician satisfaction institution-wide. Communicates patient instructions and directions, physician order requirement,
authorization/pre-certification/referral requirement to patients, physician office staff, and other SMHCS personnel. Maintains scheduling and
pre-registration accuracy rate per department standards. Creates estimate for patient financial responsibility and collects co-insurance, co
payment, and deductible as indicated. Initiates process to assure the patient meets the hospital financial policies/guidelines for services to
be rendered and transfers to appropriate departments for more complex situations.
- Require one (1) year of healthcare experience.
- Require High School Diploma, GED or Certificate
Preferred Qualifications
- Prefer previous experience in patient interviewing.
- Prefer ability to collect post and balance cash.
- Prefer strong typing and clerical skills to include speed and accuracy.
- Prefer general knowledge of medical insurance and terminology.
Reputation. Community. Impact. Growth.
Every day, our patients at Sarasota Memorial Health Care System receive a first-class experience in care from a team on a mission to deliver the highest level of care in America. In the process of rising to that challenge, one by one, our people are finding their purpose and feeling their impact. Now it is your turn to see yourself here.
Recognition
- 5- Star Quality Rating- SMH- Sarasota is the only hospital in Florida to earn the federal Centers for Medicare & Medicaid Services' highest rating every year since its inception.
- 50 Best Hospitals- SMH ranked among U.S. News & World Report's 50 Best Hospitals in two specialties, Rehabilitation and Obstetrics/Gynecology in 2023-2024, and among the nation's top 10% high peformers in 18 other medical specialties, procedures and conditions.
- World's Best Hospitals- SMH- Sarasota has made Newsweek's prestigous list six years in a row, since the global rankings began in 2019.
- "A" for Patient Safety- SMH- Sarasota has earned straight A's since it began participating in the Leapfrog Group's hospital safety survey in 2016.
- Magnet Hospital- SMH has been recognized as a Magnet hospital for the past 20 years by the American Nurses Credentialing Center, a continuous achievement for nursing excellence shared by less than 1% of hospitals nationwide.
- America's Best Employer/Workplace- SMH topped Forbe's list of America's Best Employers, ranking among the top 20% of large employers across all industries in 2024, and #1 healthcare employer in Florida in 2023. The health system also earned a 5-star rating in Newsweek's 2024 list of "America's Greatest Workplaces for Women."
Our commitment to becoming the best community hospital and health care system means providing the best possible benefits to our people. Some highlights:
Total Rewards Package
- Paid Time Off (start earning PTO on day one of employment)
- Tuition Reimbursement
- Discounted Medical, Prescription, Dental, Vision Benefit Plans for Full & Part-Time Employees
- Flexible Spending Accounts (Health Care and Dependent Care) - Pre-Tax Dollars
- Life Insurance
- Competitie rates
- Bonuses offered
- Disability Insurance
- Retirement Savings Plan: 403b
- Sarasota Campus for now - Discounted Child Care & Before and After School Program and Summer Camp!
- Bereavement Leave
- Free Parking
- On Campus Dining w/ a 10% discount
- Credit Union w/ teller machines on campus
- Direct Deposit
- Free Wellness Screening
- Free confidential counseling services
- Employee Discount Programs
- Recognition Programs
- Referral Programs
- Tremendous growth opportunities for hard workers!
Salary : $18 - $28
