What are the responsibilities and job description for the Rental Agent position at Sarat Ford Lincoln?
Job Title: Rental Agent - Car Rentals
Location: All-Star Rental, Agawam, MA
Job Type: Full-Time
About Us:
All-Star Rental is a well-established car rental business in Agawam, MA, providing reliable vehicles to meet our customers' needs. We offer a wide selection of vehicles, from economy cars to larger SUVs, with a commitment to exceptional customer service and convenience. We’re looking for an enthusiastic and customer-focused Rental Agent to join our team and help us maintain our high standards of service.
Job Description:
As a Rental Agent at All-Star Rental, you will be responsible for ensuring customers have a smooth and positive experience from start to finish. You will assist customers with booking vehicles, processing rental agreements, and ensuring that cars are clean, ready, and well-maintained. If you have a passion for customer service and enjoy working in a fast-paced environment, this is the role for you! Full-Time M-F with rotating Saturdays.
Responsibilities:
- Greet and assist customers with vehicle rentals, both in person and over the phone.
- Help customers choose the right vehicle based on their needs.
- Process rental agreements, payments, and returns efficiently and accurately.
- Conduct vehicle inspections before and after each rental to ensure safety and cleanliness.
- Provide customers with clear instructions on vehicle operation and rental policies.
- Maintain accurate records of rentals, returns, and vehicle availability.
- Answer customer inquiries and address any issues or concerns in a timely manner.
- Assist in keeping the rental lot organized and ensuring vehicles are properly cleaned and fueled.
- Collaborate with the team to meet company goals and deliver a great customer experience.
Qualifications:
- High school diploma or equivalent.
- Previous customer service experience is preferred; experience in car rentals is a plus but not required.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to multitask.
- Basic computer skills (Microsoft Office or similar software).
- Ability to lift and move car rental equipment, such as keys, documents, and vehicle accessories.
- Valid driver’s license with a clean driving record.
- Positive attitude, problem-solving skills, and a desire to work in a team environment.
Job Type: Full-time
Pay: $17.00 per hour
Schedule:
- Day shift
- Morning shift
Ability to Commute:
- Agawam, MA 01001 (Required)
Work Location: In person
Salary : $17
