What are the responsibilities and job description for the Front Desk Agent position at Saratoga Arms Hotel?
FRONT DESK AGENT
The Saratoga Arms Hotel is a luxury boutique hotel that gives guests a quiet, relaxing and restorative vacation experience. We make sure our guests have an excellent stay in Saratoga Springs, providing sumptuous rooms, high end amenities, friendly service and a farm-to-table food experience for breakfast and evening cocktails. We spoil our guests with unparalleled advice about and access to all that Saratoga Springs has to offer: fabulous restaurants, historic sites, performing arts venues and the famed Saratoga Race Course.
PAY/SCHEDULE STRUCTURE
o $18.50/hour - $23.13/hour
o 1% commission on all leisure reservations personally booked
o Both day (7:00am - 3:00pm) and evening (3:00pm - 11:00pm) shifts available on SAT, SUN, MON and TUE
OVERVIEW
As a front desk agent for the Saratoga Arms Hotel, you’ll create a memorable vacation experience for guests visiting Saratoga Springs. Your goal will be to provide exceptional service for both our in-house guests and potential future guests that engage with the hotel on the phone, via text or through our website chat box. Your success will help the Saratoga Arms Hotel position itself as the premiere luxury hotel in Saratoga Springs.
BENEFITS
We ask a lot of our employees, and we give a lot in return. In addition to our competitive starting wage, commission incentives and longevity pay we offer additional perks including:
o Vacation Accrual: start accruing vacation time immediately!
o Telehealth Benefit: automatic enrollment in Teladoc, a telehealth platform for whole-person medical, mental health services, dermatology and nutrition, paid for by Saratoga Arms.
o Holiday Pay: OT pay on six major federal holidays.
o Uniform Reimbursement
o Gift Certificate Monthly Stipend: money to use on brands such as: Target, Walmart, Starbucks, DoorDash, Dunkin’ and more!
o Longevity Pay: increasing annual bonuses for employment longevity
o Daily Pay Program: access immediate payroll funds at the end of each work day
oWeekly Family Meal Program
o Stay Benefits: discounts for employee’s friends/family to stay throughout the year. Annual complimentary stay for employee and one guest.
o Access to our Non-Pay Day, No Interest Loan Program
o Referral Bonuses: incentive pay to help us build our guest-focused team.
o Development Opportunities/Tuition Reimbursement: expand your skill set.
o Employee Assistance Program: counseling benefits, performance coaching, etc.
REQUIREMENTS
For candidates that have an innate desire to serve others but may not have directly applicable experience, please apply. Please keep the following in mind as you submit your application:
o Experience: previous hotel experience is a bonus, but certainly not required. If you describe yourself as warm, empathetic, teamwork oriented, conscientious and optimistic, we’ll train you!
o Education: a high school diploma is encouraged, a bachelor’s degree is ideal.
o Skills: you’ll understand how to address a guest’s questions or concerns. You’ll understand how to balance competing priorities in this fast-paced role. You know how to speak to guests in a clear, concise and compelling way.
o Characteristics: in this position, you’ll be staffed solo some shifts, so you must be self-sufficient and self-motivated without direct supervision.
RESPONSIBILITES
As a front desk agent you’ll ensure the smooth operation of the hotel during your scheduled shifts. In addition to taking reservations, checking in/out guests and handling all guest communication, you will provide communication and support for all operational departments.
o Ensuring guests have a memorable stay in Saratoga Springs by providing exceptional service and making carefully considered suggestions for dining, activities and more.
o Motivating potential guests to book with us by describing the benefits of staying at our property.
o Monitoring the communication channels guests use to reach our hotel including the phone, website chat window and in-house guest text messaging platform.
o Contributing to all hotel departments including food and beverage, housekeeping and maintenance to ensure smooth operations on your shift.
o Promoting our hotel, our packages and promotions, our city and our city hospitality partners to in-house guests and potential future guests.
The Saratoga Arms Hotel is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Saratoga Arms Hotel makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Job Type: Part-time
Pay: $18.50 - $23.13 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends only
Work Location: In person
Salary : $19 - $23
