What are the responsibilities and job description for the Patient Access Technology Specialist & Trainer position at Saratoga Hospital?
Summary of Position: The Patient Access Education Specialist is responsible for ensuring that Patient Access technology and training needs are met by working with vendors and front-end staff to assist with the development, implementation, and testing of new technology. Responsible for providing training and technical support as well as assisting in the creation and editing of end-user documentation. Plans and leads training for areas relating to Patient Access processes. Ensures Access personnel are current on departmental education program requirements and remain updated on changes affecting their job functions. Develops quality assurance programs to ensure that patient and financial data are accurate and complete. Performs all quality monitoring activities for patient access and keeps directors informed of quality monitoring results and training needs.
Primary Job Responsibilities:
- Develops, organizes and, upon approval, implements a patient access training program for employee development and on-the-job-training across all applicable departments. Assists directors in assessing needs to determine training demands. Develops necessary quality/training tools and program materials.
- Creates and maintains resource guides, policies and procedure documents on the Saratoga Hospital intranet (Saranet) for all Patient Access Specialist (PAS) staff to easily access.
- Conducts departmental in-service training and cross-training in areas of scheduling, bed management, pre-registration, registration, insurance verification, financial clearance, cashiering/cash close out, managed care policies, and other necessary areas relating to the revenue cycle. Assists in system-wide training programs as requested.
- Reviews, monitors, and documents employee performance. Assesses competencies and recommends corrective measures to improve employee performance. Documents performance deficiencies and makes recommendations to the management team. Provides one-on-one targeted training in response to performance deficiencies.
- Documents and maintains departmental employee training records to ensure requirements are fulfilled.
- Reviews, schedules, pre-registrations and registrations. Ensures patient demographic and insurance data is entered correctly into the data system and is available to the appropriate users/departments.
- Keeps Director informed of all quality assurance/training activities through weekly, monthly, and quarterly reports.
- Acts as onsite Administrator for Passport/Experian Patient Access Software, to include assisting with implementation and testing. Coordinate support and helpdesk tickets between end-users and Passport Support Team.
- Provide support to Patient Access Users for all PAS system and process related questions and issues.
- Collaborates with other PAS leaders to develop strategies that support corporate consistency and compliance.
- Assist in ensuring that technology supports operational goals; documents clearly how technologies may improve efficiencies and helps identify key solutions when improvements are required.
- Investigates and resolves technological discrepancies and problems that occur and performs ongoing system analysis.
- Assist with identifying new technology that can support processes in PAS areas.
- Serves as primary point of contact for all price transparency inquiries. Works with Patient Access Team and Fiscal Services to ensure all Pricing Transparency inquiries are responded to in an accurate and timely manner.
- Assists with report creation, keeping track of employee quality and volume statistics.
- Coordinates with Information Services and other applicable departments when scheduling or registration module changes are needed.
Minimum Qualifications:
A Bachelor's degree in Business, Education, English or a related field is required. Familiarity of medical terminology, computer literacy, including word-processing and spreadsheets is preferred. Competitive candidates will have at least two years of progressively more responsible experience with an automated patient access system, hospital billing, and third-party insurance practices. Experience developing training manuals and/or presenting training programs a plus.
Required Skills, Abilities, and Attributes:
- Excellent verbal and written communication skills a must.
- Must be able to develop creative and professional educational presentations.
- Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job.
- Must be able to multitask while remaining professional, focused, composed and positive.
- Excellent customer service skills and must display integrity, friendliness and compassion.
- Must be able to establish an appropriate and effective rapport with others.
- Must be flexible to take initiative and embrace new opportunities to grow both personally and organizationally.
- Problem solving skills.
- Proficient with Microsoft Office products: Outlook, Word, Excel and PowerPoint.
- Strong organizational skills.
- Effective interpersonal skills.
- Ability to work as part of a team and independently.
Salary Range: $19.47 - $32.10
Pay Grade: H
Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.
Salary : $19 - $32
