What are the responsibilities and job description for the Technical Support Specialist - IT Help Desk position at Sarpy County, NE?
The role of the Technical Support Specialist at Sarpy County, NE is to provide top-notch technical assistance to customers. This involves being the first point of contact for individuals seeking help with technology-related issues.
Responsibilities include responding to customer inquiries via phone, email, or in-person, as well as assisting with onboarding new users and maintaining an up-to-date inventory of equipment, software, and licensing.
In this position, you will have the opportunity to work with Windows, Office 365, Active Directory, and Adobe Acrobat, among other tools. You will also be responsible for troubleshooting and diagnosing end-point hardware, software, and communication problems, as well as utilizing a ticket/work order system to track issues and document work orders.
We are looking for a highly skilled and detail-oriented individual who can provide excellent customer service and maintain high-level technical knowledge. If you are passionate about delivering exceptional support and staying up-to-date on the latest technologies, we encourage you to apply.
