Workstation Specialist (PC Support Technician) - Onsite

Position: Workstation Specialist (PC Support Technician)

Location: Harrisburg, PA

Duration: 6 Months

***This requisition requires only a virtual interview via Teams with video-enabled.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
***Do not resubmit candidates from previously released req #s 695925, 705836, 717510, 724827 & 728192.***

This team member will report daily 100% onsite to the 4th floor of The Keystone Building (located at 400 North Street, Harrisburg, PA 17120).
There is metered, on-street/parallel parking in front of and around the building. PennDOT is not responsible for parking costs. The work hours for this position will be 7:30 AM – 4:00 PM ; half hour lunch hour can be taken anytime between 11 AM – 12:30 PM.

• Dress Code: Business/Casual. No shorts, flip flops, graphic t-shirts, etc.. Khakis, jeans, polos, casual athletic shoes are okay.

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Required/Desired Skills

Skill

Required / Desired

Amount

of Experience

Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s ).

Required

3

Years

Develop, test, maintain PC images.

Required

3

Years

Experience supporting PC’s in a large domain environment.

Required

3

Years

Install and configure PC hardware and peripherals.

Required

3

Years

Repair PC’s by replacing hard drives, motherboards, memory, etc.

Required

3

Years

Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

Required

3

Years

Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution.

Required

3

Years

Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

Required

3

Years

Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD)

Required

2

Years

Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

Required

2

Years

Experience integrating Macintosh systems into an Active Directory Domain environment.

Required

1

Years

Scripting with VBS and PowerShell

Highly desired

2

Years

Configuration Management Console queries and reporting.

Highly desired

2

Years

SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.

Highly desired

2

Years

Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).

Highly desired

2

Years

Microsoft Certification.

Highly desired

2

Years

Able to communicate in a clear manner.

Desired

Change oriented – improve processes and confront difficult circumstances in creative ways.

Desired

Demonstrated customer focus; building strong customer relationships.

Desired

Effectively evaluate information to make correct decisions.

Desired

Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.

Desired

Strong team player – collaborate with others, be open to other ways of doing things.

Desired

Interested in emerging technologies demonstrated through training and attending technical events.

Desired

Job Types: Full-time, Contract

Pay: $19.00 - $20.00 per hour

Expected hours: 37.5 per week

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Application Question(s):

• Email address -
• Are you fine with the rate $20/hr with NO Benefits -

Experience:

• Deploying PC’s and providing support to end users in a large: 3 years (Preferred)
• Develop, test, maintain PC images.: 3 years (Preferred)
• supporting PC’s in a large domain environment.: 3 years (Preferred)
• Install and configure PC hardware and peripherals.: 3 years (Preferred)
• Repair PC’s by replacing hard drives, motherboards, memory: 3 years (Preferred)
• security, disk encryption, and anti-virus products: 3 years (Preferred)
• Active Directory and experience troubleshooting GPO: 3 years (Preferred)
• Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.: 3 years (Preferred)
• Windows PC’s, laptops, and Apple OSx MAC’s - remote tools: 3 years (Preferred)
• MS Windows PC’s, laptops, and Apple OSx MAC’s.: 2 years (Preferred)

Work Location: In person

Salary : $19 - $20