What are the responsibilities and job description for the Account Manager position at Sarver Landscape?
The Account Manager will be the liaison between Sarver Landscape operations and account representatives to ensure the best possible customer experience.
ACCOUNT MGT. RESPONSIBILITIES:
Grow Lawn, Tree and Plant care program
Answer and, if necessary, direct telephone calls to appropriate Sarver team members
Write, send, and track contracts
Track customer satisfaction to ensure contracts will be renewed
Answer or procure answers to customer inquiries
Generate and manage account files
Manage CRM and other operational software
Generate and submit Site Evaluations
Send customer surveys
Follow up on projects
Proactively communicate schedule and changes to customers
Monitor invoices for accuracy
Monitor job costing to ensure proper pricing
Visit and monitor job sites for quality and efficiency
Attend design-based enhancement meetings
Upsell additional services throughout the season
Develop and manage filing system
Communicate with customers about accounting or operational issues
Submit Enhancement, Tree, Snow and Maintenance proposals with appropriate supporting documents
Communicate and catalog approvals and proposal status
Attend and contribute to Production Meetings
Other Duties:
Other duties as assigned
Operate in stop-gap capacity when positional vacancies occur
Salary : $55,000 - $70,000