What are the responsibilities and job description for the Director of Operations position at Sauced?
About Us:
We are a growing wine bar concept with four locations: two in NYC, one in Nashville, and one in Los Angeles. SAUCED is a welcoming space where we pour wines crafted by winemakers who care deeply about their craft and the world around them. We share their stories and focus on quality in everything we do, from the wine in your glass to the way we treat every guest. There’s no pretense here, just a place where everyone can feel at home.
Position Overview:
We are seeking our first Director of Operations who will oversee and drive operational excellence across our four wine bars, delivering consistent guest experiences, and fostering a positive, high-performing team culture. Reporting directly to the owners/management team, the Director of Operations will play a key part in executing our vision across markets while supporting team managers and team members to meet business goals. Our ideal candidate has 3 years of multi-unit experience and will have a track record of developing strong teams. This role is based in New York City with regularly required travel to our other markets.
Key Responsibilities:
Operational Leadership
- Oversee daily operations for all locations, ensuring efficiency, consistency, and excellence in service.
- Establish and maintain operational procedures and standards across locations.
- Identify and implement process improvements to enhance guest and team experiences.
Team Management
- Provide leadership and mentorship to our General Manager and Captains, fostering growth and accountability.
- Collaborate with location leaders to manage staffing needs, hiring, training, and team development.
- Act as a resource for problem-solving, conflict resolution, and team morale-building.
Guest Experience & Brand Standards
- Ensure each location delivers a relaxed, fun, and welcoming environment consistent with the brand vision.
- Monitor guest feedback to identify opportunities for improvement.
- Maintain high-quality food and beverage service, partnering with the culinary and beverage teams to uphold excellence.
Financial & Strategic Oversight
- Develop and manage budgets, tracking KPIs and financial performance across locations.
- Work with location leaders to control costs and drive profitability.
- Assist with strategic planning for expansion or improvements.
Qualifications
- Proven leadership experience in hospitality operations
- 3 years in multi-unit management
- Exceptional organizational skills and the ability to balance strategic thinking with hands-on execution
- Passion for creating positive guest and team experiences
- Interest in wine is a strong plus; prior wine knowledge is not required
Why Join Us?
- Lead a dynamic, fun, and growing company.
- Collaborate with a passionate and talented team.
- Enjoy the challenge of managing unique locations in vibrant cities.
- Competitive compensation with opportunities for growth.
*We are an equal opportunity employer and welcome candidates of any race, color, religion, gender, sexual orientation, age, disability, veteran status to apply.
Job Type: Full-time
Pay: $125,000.00 - $140,000.00 per year
Benefits:
- Health insurance
- Paid time off
Application Question(s):
- How many years of multi-unit experience do you have within food and beverage operations?
- Will you be able to reliably commute to the East Village, NYC and Williamsburg, Brooklyn for this job?
Work Location: In person
Salary : $125,000 - $140,000
