Supervisor - Patient Access

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POSITION SPECIFICS

Title: Supervisor – Patient Access

FTE: 1.0

Schedule: Monday through Friday 8:00 am-4:30 pm

Holiday Rotation: None

Weekend Rotation: Weekend and off hours support as needed.

On Call Requirements: Off hours support as needed.

POSITION SUMMARY

The Patient Access Supervisor is responsible for coordination and supervision of registration staff for Sauk Prairie Healthcare. This position is responsible for building a centralized registration team, developing and enforcing policies and procedures, monitoring the accuracy of registration and scheduling data, ensuring that proper patient experience protocols are followed, and managing the overall training and coordination of work for the department.

POSITION TECHNICAL RESPONSIBILITIES

Core Supervisor Responsibilities

• As needed, assists at the staff level during periods of staffing instability and to remain competent at staff level.
• Directly oversees and addresses daily operational needs, typically for a single cost center.
• Conducts daily rounds on team members to ensure optimal workflow and addresses daily staffing needs.
• Evaluates staff daily workloads to ensure equitable distribution of work and to determine appropriate staffing levels.
• Addresses staffing assignments on a daily basis, ensuring optimal workflows are implemented.
• Responsible for addressing human resource needs (e.g. interviewing, hiring, training and development, annual evaluations, etc.).
• Approves payroll for assigned team members.
• Under guidance of supervisor, coaches, counsels, and applies corrective action to employees as needed.
• Assists with development of policies, procedures, and productivity standards.
• Works directly with staff to maintain compliance with external regulations and internal policies
• Works directly with staff to maintain quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Under the guidance of supervisor, sets goals for individual team members that are in alignment with the department’s and organization’s goals.
• Trains and onboards new hires to make sure they understand their roles. Communicates job expectations.
• Assists in budget development and monitors expenses as requested.
• Actively reviews staff use of materials, equipment, etc. and provides feedback to staff to ensure best use of resources.

Position Specific Responsibilities

• Works with leaders across the organization to institute a centralized registration program.
• Included in the supervision of these areas is preparation and implementation of staffing schedules, to ensure adequate coverage of all areas including registration for a 24/7 emergency department.
• Applies data analytics and best practice workflows to recommend and coordinate program related improvements and changes.
• Serves as a technical and workflow expert relative to registration within the electronic medical record. This includes developing and managing ongoing education to the registration team, to ensure consistent registration workflows.
• Implement productivity, quality, and customer-service standards to resolve problems and identify system improvements.
• Coordinate interdepartmental activities to ensure effective overall operations and customer service.
• Develops and monitors reporting on front-end claim denials. Identifies root causes and works with department directors, revenue cycle supervisors, and patient services team to reduce errors.
• Supports Medical Billing staff as needed to resolve claim edits, denials, and/or workflow concerns relative to registration.
• Monitors routine reports to ensure quality and accuracy of registration within the electronic medical record. Resolves issues as needed.
• Facilitates regular staff meetings.
• Maintains current with all regulatory issues that affect billing and compliance.
• Develops relationships with assigned vendors to ensure contract performance metrics are met.
• Other duties as assigned.

POSITION REQUIREMENTS

Education:

• Required: High school diploma, or equivalent
• Preferred: Associate or bachelor’s degree in business administration or related field

Experience:

• Required: 3 years of experience in healthcare revenue cycle or clinic operations
• Preferred: Prior leadership experience

Licenses and Registrations:

• Required: None
• Preferred: None

Certification(s):

• Required: Certified Revenue Cycle Professional (CRCP) Certification through American Associates of Healthcare Administrative Management (AAHAM) or Certified Revenue Cycle Representative (CRCR) through Healthcare Financial Management Associate (HFMA) within 1 year of hire.
• Preferred: None

BENEFIT SUMMARY

• Competitive health and dental insurance options
• Flexible paid time off to balance work and life
• Retirement plan with immediate vesting and employer match
• Discounted membership to our state-of-the-art fitness facility
• Generous tuition reimbursement
• Employer provided life and disability insurance
• Free parking at facility

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