Customer Care Representative

SaunaSpace designs, builds, and sells our innovative light and heat therapy product line. Our production facility and retail store are located in Columbia, MO, and through our website we serve customers worldwide. Our mission is to empower people to be well.

These are the core values that every team member at SaunaSpace upholds:

• Do the Right Thing
• Be Intentional
• Illuminate Solutions
• Elevate Customer Experience

As SaunaSpace enters an exciting new period of growth, we are looking for a Customer Care Representative who is aligned with our vision and is excited to contribute to our success.

Elevate Customer Experience means we strive for exceptional customer experience at every level of our company. Our Customer Care Team ensures white-glove treatment for each customer, from the very first interaction to years down the road, as long as they own a SaunaSpace. As the Customer Care Representative, you are the first contact to set the tone for all customer interactions, and we take pride in having this role in-house. You provide each customer with information and insight into our product, so they feel informed and confident in their purchase. This requires that you develop expert knowledge on heat and light therapy, how our product works, and health conditions and precautions to consider when providing guidance to each individual. Our Customer Care Team also handles all post-purchase questions and issue resolution to ensure that each customer feels that we, as a company, support them on their wellness journey.

Roles and Responsibilities:

Always build trust with our customers and uphold SaunaSpace’s mission of “Empowering people to be well”

Learn all aspects of our product line and company history, and maintain knowledge as any updates are made

Always represent SaunaSpace in a friendly and professional manner, while working with colleagues with a positive attitude to complete tasks as needed.

Answer calls, emails, and chats from customers to answer pre and post-buy questions, troubleshoot issues, and problem-solve shipping disruptions

Treat all support & success calls as potential sales inquiries

Provide feedback to team lead on recurring customer issues and areas for company improvement

Support the fulfillment department, as needed

Qualifications:

Interest and passion for health and wellness and helping others to “be well”

Very strong interpersonal skills and the ability to build relationships

Expert level written and verbal communication skills

Ability to quickly learn and navigate a variety of software applications

Desire and ability to learn health and product knowledge related to our company and our area of the health and wellness industry

Highly resourceful team-player, with the ability to also be extremely effective independently

Forward looking thinker, who actively seeks opportunities and proposes solutions

Discretion and confidentiality

Flexible and adaptive

Education and Experience Requirements:

1-3 years Customer Service experience

Other Preferred Software/App Competencies

Gorgias, or other customer ticket software

Slack

Shopify

Asana

Excel/GoogleSheets

Google Workspace

ShipStation

Benefits

Medical Insurance

Fully Covered Dental, Vision, and Life Insurance

Paid Time Off that accrues on your first day

Vacation time, starting after your first year of employment

Free Glow Infrared Therapy Light after 6 months of employment

Free Sauna on your 1 year anniversary

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Columbia, MO 65203 (Required)

Ability to Relocate:

• Columbia, MO 65203: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $21