What are the responsibilities and job description for the Food Industry Customer Service Liaison position at Saval Foodservice?
About Us
Saval Foodservice is a dynamic company that values innovation, accessibility, and customer satisfaction. As an independent entity, we can respond promptly to changing circumstances, making it easier for us to improve our services and systems. Our commitment to delivering exceptional service to restaurants and hospitality clients drives our mission.
Why Choose Us?
We believe in giving back to our community through various philanthropic initiatives and partnerships with local organizations. In 2020, we worked together with Johns Hopkins to distribute over 15,000 boxes of food goods. Our annual charity golf tournament has raised more than $350,000 for the Children's Cancer Foundation since its inception. We're proud members of the Restaurant Association of Maryland, the Restaurant Association of Metropolitan Washington, UniPro Buying Group, and the International Association of Foodservice Distributors.
Job Responsibilities
This role involves responding to incoming calls, taking orders accurately, processing credits/refunds, answering customer inquiries/complaints via phone and internet, and developing a partnership with our Outside Sales Reps to grow customer accounts and meet company goals. A high school diploma with six months of prior experience, preferably in the food industry, is required. Proficiency in MS Office, typing, and internet skills are necessary. Bilingualism in Spanish and English is preferred.
Saval Foodservice is a dynamic company that values innovation, accessibility, and customer satisfaction. As an independent entity, we can respond promptly to changing circumstances, making it easier for us to improve our services and systems. Our commitment to delivering exceptional service to restaurants and hospitality clients drives our mission.
Why Choose Us?
We believe in giving back to our community through various philanthropic initiatives and partnerships with local organizations. In 2020, we worked together with Johns Hopkins to distribute over 15,000 boxes of food goods. Our annual charity golf tournament has raised more than $350,000 for the Children's Cancer Foundation since its inception. We're proud members of the Restaurant Association of Maryland, the Restaurant Association of Metropolitan Washington, UniPro Buying Group, and the International Association of Foodservice Distributors.
Job Responsibilities
This role involves responding to incoming calls, taking orders accurately, processing credits/refunds, answering customer inquiries/complaints via phone and internet, and developing a partnership with our Outside Sales Reps to grow customer accounts and meet company goals. A high school diploma with six months of prior experience, preferably in the food industry, is required. Proficiency in MS Office, typing, and internet skills are necessary. Bilingualism in Spanish and English is preferred.
Salary : $350,000
