Vice President of Campus Operations

03/05/2025

03/05/2025

04/07/2025

04/07/2025

About Georgia World Congress Center Authority

Georgia World Congress Center Authority (GWCCA) oversees a dynamic campus that includes the Georgia World Congress Center, Centennial Olympic Park, Mercedes-Benz Stadium, and Signia by Hilton Atlanta. At GWCCA, we are dedicated to delivering compelling experiences that captivate and inspire every guest who visits our campus. Our commitment to excellence drives our vision to be the premier convention, sports, and entertainment destination in the world. Our team members, regardless of role or responsibility, are dedicated to bringing this commitment to life every day. If you’re results-oriented, passionate about customer service, believe in teamwork, and possess an unwavering commitment to quality, then a career at GWCCA could be your calling.

Position Summary

GWCCA is currently seeking a Vice President of Campus Operations to join its team of professionals. The Vice President of Campus Operations reports to the Chief Operating Officer and is responsible for the strategic planning, execution and direction of Facility Management and Facility Operations which include the following functions: housekeeping, event set up, ground maintenance, utility and exhibitor services, and skilled trades’ such as air conditioning mechanics, automotive mechanics, plumbers, electricians, painters, carpenters, and facility maintenance technicians. This position plays a vital role in the organization by ensuring all maintenance and service delivery for the campus are executed safely, efficiently and within regulatory guidelines. Our ideal candidate will be a transformational leader who enjoys working in a fast-paced and team-oriented environment to drive results.

ESSENTIAL DUTIES And RESPONSIBILITIES

• Develop strategic direction for facility management and facility operations departments
• Develop and implement departmental policies, standard operating procedures and the quality operating program
• Plan and implement opportunities to achieve organizational alignment interdepartmentally
• Evaluate total quality management program annually for operations and update as required
• Plan and implement an effective preventive maintenance program for all electrical, mechanical and architectural components, systems and structures
• Plan, develop and administer annual budgets; maintain control of operating expenses; update rolling forecast and manage expense line items for assigned departments as required; define operating costs centers
• Evaluate all inspections with outside regulatory agencies
• Develop preventive maintenance program for inspection of facilities; partner internally and externally to lead facility inspections
• Evaluate utility and exhibitor services inclusive of online ordering, operational planning, operational staffing, operational servicing, operational execution, and reconciliation of the event expenses
• Provide administrative leadership and oversight to ensure all building setups, conversions, event executions and post-event cleaning are efficiently handled
• Partner with Corporate Social Responsibility to seek continuous opportunities to support sustainability efforts
• Prepare, publish and maintain a long-range capital program for the GWCCA facilities. The program will be utilized to prioritize the annual Office of Planning and Budget requests plus align the annual operating budget priorities. Implement and execute priorities generated from the plan based upon schedule, funding and priorities.
• Effectively communicate and collaborate regularly with stakeholders within the organization to ensure campus operations program objectives are being met
• Build and lead high performing teams; attract and retain the best qualified candidates. Create and keep a succession plan for department
• Evaluate team performance through use of objective metrics to include survey feedback from customers, exhibitors and attendees
• Develop, mentor and empower team to reach their full potential, both technically and professionally
• Engage and maintain a relationship with all clients/customers of the Authority
• Proactively evaluate current and future services as well as make recommendations for continuous improvement
• Such other duties, functions, special projects and responsibilities as assigned by the Chief Operating Officer
  
  

KNOWLEDGE, SKILLS, And ABILITIES

• Convention center industry knowledge
• Ability to prioritize tasks & to manage workload using own initiative
• Ability to multi-task & work under pressure with limited resources
• Ability to manage budgets and drive profitability
• Ability to inspire confidence, lead by example and gain credibility with senior management and day to day team
• High degree of integrity and compliance
• Thoroughness in task approach, follow-up & completion;
• Excellent computer skills
• Self-awareness
• Assess, weigh and manage risk in the face of uncertainty
• Research and interpret relevant information from a range of sources
• Use appropriate technology to find and process information, while continuously looking for innovative ways to enhance our performance
• Experience with sustainability initiatives and green building standards
• Experience leading and overseeing large-scale Energy Performance Contracts
  
  

EDUCATION And/or EXPERIENCE

• Must have a Bachelor degree in Facility Management, Business Administration, Engineering, or a related field; experience may substitute for education
• Must have a minimum of ten (10) years of overall experience in facility maintenance, preferably in a major convention, hospitality, or multi-purpose facility
• Must have a minimum of (5) years of experience in management capacity
• Relevant certifications in arena/venue management, safety, or project management (preferred)
  
  

Benefits

Georgia World Congress Center Authority offers a competitive salary and comprehensive benefits package which includes extensive medical, dental, vision, life insurance coverage, paid vacation, paid state holidays, Flexible Spending Account options, a 401(k) plan with 5% match, on-site employee dining featuring below-market value pricing, free on-site parking, plus discounted prices on auto insurance, home insurance, pet insurance, technology, travel, attractions and much more!

Visit www.gwcca.org to learn more about our company culture and campus.

EQUAL OPPORTUNITY EMPLOYER

Georgia World Congress Center Authority is an Equal Opportunity Employer and as such does not discriminate in hiring, promotions, or on terms of conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.