Billing & Cash Application Supervisor

Purpose

Oversee the Billing & Cash Application team’s daily quality & operational task by performing daily inspections to ensure all assigned tasks are executed timely and accurately, along with performing standard direct supervision to the Billing & Cash Application team.

Responsibilities

• Perform daily quality assurance inspections in the teams various shared email inboxes to ensure proper handling of all the Internal and external requests.
• Provide 1-1 training and assistance when policies & procedures are not followed.
• Approve daily billing to ensure Billing Coordinators are timely & accurately processing retail partner billings.
• Perform weekly audit of retail partner billings.
• Monitor & update the Team’s SharePoint repository to ensure proper placement and handling of back up documentation.
• Partner with the offshore Cash Application Team to audit daily cash applications and perform additional examinations to help safeguard against posting errors.
• Timely communicate billing or team member performance issues to the Billing and Cash Application Manager.
• Maintain Retail Partner Misc. Billing & Timeline matrixes.
• Gatekeeper of all internal & external billing inquiries, which includes manual billings & flat file requests.
• Participate in all accounting audits, which includes quarterly UAT testing to ensure all sampling & document requests are completed.
• Team leader that works directly with internal & external audits along with month end close & reconciliations.
• Prepare the daily ACH bank file and maintain the customer banking Information.
• Directly oversee team members responsible for Cash Application.
• Prepare and review Accounts Receivable policies and narratives.
• Prepare account reconciliations and ensure they are completed accurately and timely.
  
  
  

About You

• High School Degree required; Bachelor’s degree preferred or equivalent work experience
• 3 years of Supervisory experience
• 5 years of experience in Business-to-Business, Accounts Receivable Cash Applications, Collections & Billing platform in a large multi-faceted fast-paced organization
• Proficient in Microsoft Excel, Outlook, and Teams
• AS-400 Billing and or Oracle Cloud AR & Billing Experience is a plus
• Able to analyze, interpret, and report financial data accurately & timely
• Able to solve problems and re-engineer processes using analytical frameworks to streamline processes
• A self-starter who can work well within various situations (from well-defined to unstructured), proactively identify business improvement areas, and manage competing priorities
• Organized and proficient in time management
• Well-spoken & professional demeanor over the phone and in person
• Able to interact with all levels in the organization from Executives to non-exempt level
  
  
  

Physical Requirements

• Ability to travel up to ~10% of the time, which may include weekends and evenings, as needed
• Most work is performed in a temperature-controlled environment
• Incumbent may sit for long periods of time at a desk or computer terminal
• Incumbent may use calculators, keyboards, telephone, and other office equipment during a normal workday
• Stooping, bending, twisting, and reaching may be required in completion of job duties
  
  
  

Our Values

Ability to demonstrate , understand and apply our workplace values.

• Simplicity (operate) – the drive to identify root cause and innovate to remove complexity to deliver the best outcome
• Heart (emotion) – the passion that drives you to get up every day and work hard to strive for excellence
• Performance Excellence (mindset) – clearly defining high expectations , driving ownership of key roles and responsibilities, executing with integrity and emphasis while creating a culture of accountability
• Respect (philosophy) – taking pride in being inclusive and treating everyone who comes through the doors with respect
  
  
  

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and /or location.

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