HR Training Specialist - Retail

Purpose

The Retail Training Specialist is dedicated to enhancing the expertise and performance of Save A Lot retail store Team Members through dynamic, comprehensive training strategies. The Retail Training Specialist will concentrate on providing training in retail operations, equipping store teams with the skills and tools needed to excel. This role plays a pivotal part in cultivating a culture of continuous learning and growth, empowering every Team Member to deliver exceptional customer experiences. By designing and delivering innovative training programs, the Retail Training Specialist strengthens operational proficiency, prioritizes safety and compliance, and champions service excellence—driving success across Save A Lot retail locations. Through a collaborative and consultative approach, the Retail Training Specialist partners with People Leaders, Retail Partners, and Corporate Stores to align training initiatives with strategic business objectives.

Responsibilities

• Collaborate on the creation of retail operations training materials, including Standard Operating Procedures (SOPs), Training Guides, Quick Reference Guides (QRGs), Policies, and other training resources
• Develop and execute training programs focused on enhancing customer service skills, operational expertise, and adherence to company policies
• Conduct Training Needs Analysis and gather feedback from the Field Team, Retail Partners, and Talent Development leadership to identify training needs
• Design and implement comprehensive retail training plans tailored to address identified needs and support retail business objectives
• Support the delivery of training through diverse methodologies, such as e-learning, in-person workshops, and one-on-one coaching, to maximize engagement and impact
• Provide ongoing coaching and support to Store Managers, District Managers, and Field Team Leadership to reinforce skills and improve performance
• Facilitate dynamic, interactive training sessions to enhance learning and retention
• Help maintain and curate an up-to-date library of training materials and resources with accessibility and consistency for Store Team Members
• Collaborate with cross-functional teams and stakeholders to support company-wide training efforts and initiatives
• Partner with the Director of Talent Development to implement quality assurance measures to ensure consistent, high-quality service delivery across retail locations
• Assess training effectiveness using performance metrics, evaluations, and feedback, refining future initiatives based on insights
• Stay current on emerging training methods and technologies, integrating innovative approaches into programs as appropriate
• Monitor customer service performance and sales trends to pinpoint areas for skill development and operational improvement
• Partner with Retail Operations to align training initiatives with strategic business goals and priorities
• Serve as a subject matter expert within the HR team, contributing to a ‘Center of Excellence’ in training
• Manages training projects as assigned through fruition
• Travels as needed to obtain feedback and test SOPs to gain an understanding or find improvement areas
• Continuously improves self to meet the growing needs of the business
• Maintains the highest level of confidentiality and sensitivity to all HR related matters and information
• Perform additional duties as assigned by leadership to advance talent development and team engagement objectives.
  
  
  

About You

• Retail Operations Experience and/or Learning & Organizational Development experience is required
• 1-3 years of in-store Training experience
• Prefer certification in the facilitation of training, ATD Certification or SHRM Certification and an understanding of Adult Learning Styles
• Ability to work with MS Office applications
• Budget / cost management experience
• Must have strong project planning and execution skills
• Ability to utilize excellent verbal and written communication skills and to effectively interface with personnel (at all levels) effectively
  
  
  

Physical Requirements

• Ability to travel up to ~25% of the time, which may include weekends and evenings, as needed
• Ability to work weekends or evenings up to ~10% of the time, as needed
• Most work is performed in a temperature-controlled environment
• Incumbent may sit for long periods of time at a desk or computer terminal
• Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of a normal workday
• Stooping, bending, twisting, and reaching may be required in completion of job duties
  
  
  

Competencies

• Collaborates: Works cooperatively to achieve shared goals
• Situational Adaptability: Adapts to change and demonstrates flexibility
• Drives Results: Pushes self to achieve goals and results
• Communicates Effectively: Delivers clear messages and adapts communication to different situations and people
  
  
  

Our Values

Ability to demonstrate , understand and apply our workplace values.

• Simplicity (operate) – the drive to identify root cause and innovate to remove complexity to deliver the best outcome
• Heart (emotion) – the passion that drives you to get up every day and work hard to strive for excellence
• Performance Excellence (mindset) – clearly defining high expectations , driving ownership of key roles and responsibilities, executing with integrity and emphasis while creating a culture of accountability
• Respect (philosophy) – taking pride in being inclusive and treating everyone who comes through the doors with respect
  
  
  

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and /or location.

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