Member Service Representative - Hybrid

SaveOnSP is a leading benefit administrator of specialty medication pharmaceuticals. Our mission is to provide excellent service to our members and help them save money on their prescriptions.

We are looking for dedicated, caring, hard-working individuals to join our team.

The primary responsibility of this role is receiving inbound phone calls and helping our members enroll into copay assistance programs. Comprehensive training is provided. This is a full-time position with benefits and requires initial training in our office for 8 weeks. After the training period you may work hybrid or remote but requires quarterly in-house training.

Must be available to work shifts within the hours below and 2 closing shifts until 9pm.
Mondays - Thursdays 8:00am - 9:00pm
Fridays 10:30am - 7:00pm

This is a hybrid position with a primarily remote schedule with up to 8 weeks of in-office training!

Additional Responsibilities include but not limited to:

• Enroll qualifying members into appropriate manufacturer copay assistance programs.
• Provide member support and answer questions regarding insurance benefit information and the copay assistance program.
• Provide resolution to inquiries from members or customer
• Create and maintain accurate customer records
• Contact members to obtain updated information and verify accuracy of information in the system.

Qualifications/Requirements:

• Strong work ethic and positive attitude
• High School Diploma or GED required
• 3 years of customer service experience or call center experience preferred.

Skills:

• Ability to work independently
• Basic computer knowledge
• Bilingual applicants a plus
• Demonstrate exceptional customer service
• Ability to navigate difficult conversations with customers or members.
• Excellent organization skills and detail oriented
• Strong interpersonal skills and well-developed verbal and written communication skills

We offer a wide array of employee benefits which include:

• Health, Dental, and Vision at competitive rates for all full-time staff members
• Free Employee Assistance Program (EAP) and Life Insurance benefit.
• PTO – available for immediate use upon accrual, no probationary period, plus additional floater holidays.
• Bonus – Quarterly
• Annual Profit Sharing – We share our success with our dedicated staff members.
• Retirement Plan with employer contribution after 6 months of employment
• Employee training and development opportunities. Opportunity for career advancement and internal promotion

In addition to our benefits package, SaveOnSP offers a fun and friendly workplace environment. Our culture is something that we take seriously, and our team’s happiness and well-being are an important focus for SaveOnSP.

We are an Equal Opportunity Employer committed to diversity, equity and inclusion.

Job Type: Full-time - Remote

Salary: $18.00 - $19.00/Hour - Opportunity for another pay increase in 90 days depending on performance. Also eligible for a quarterly bonus program based on performance.

Benefits:

• 401(k) – guaranteed 3% company contribution once eligibility requirements are met.
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Paid Holidays and Floating holidays

Ability to commute/relocate:

• Buffalo, NY 14202: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Application Question(s):

• Can you work the following shifts: 2 days per week 9:30am - 6:00pm, 2 days per week 11:30am/12:30pm to 8pm/9pm and on Fridays from 10:30am to 7pm?

Education:

• High school or equivalent (Required)

Experience:

• customer service: 3 years (Preferred)

Work Location: Hybrid remote in Buffalo, NY 14202

Salary : $18 - $19