What are the responsibilities and job description for the Service Desk Specialist position at Savers?
Description
Job Title : Service Desk Specialist
Who we are :
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300 stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at .
Our brands are Savers (in the , 2nd Ave (in the , Value Village (in the . and Canada), Unique (in the , Village des Valeurs (in Quebec) and Savers Australia.
What you can expect :
- The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
- To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
- An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get :
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including :
What you’ll be working on :
We are looking for passionate experienced advocates with strong business acumen and technical skills, to support existing and new solutions helping the business succeed. The role will utilize exceptional customer / partner empathy, strong technical skills, along with effective communication and collaboration, to successfully support business critical solutions.
Support Savers mission and vision by providing customer service and advanced troubleshooting support on company software and computer hardware across our adverse user base. The core responsibility for this position is to support our IT user base through proper identification and escalation of incidents working in a Tier 1 through Tier 3 environment helping to meet established SLA’s and OLA’s.
What you have :
Required Knowledge, Skills and Abilities :
Minimum Required Education, Training and Experience :
FLSA : Non-exempt hourly (eligible for over time)
Travel : 5% or less
Work Type / Location : In-Office, Boise
