IT Desk Top Support Specialist

JOB DESCRIPTION

***PART TIME/NIGHT SHIFT POSITION*** REQUIRED TO WORK NIGHTS/WEEKENDS, APPROXIMATELY 20 HOURS/WEEK. COVERAGE WILL BE BETWEEN THE HOURS OF 4PM-9PM MON-FRI AND, 10AM-4PM SATURDAY/SUNDAYS

PAY: $12 PER HOUR

Summary/Objective

This position is suitable for college students looking for an opportunity to add to their resume and gain a permanent position.

The IT Desktop Support position is responsible for the administration, support and maintenance of all related systems, applications and training. This position will provide first level support for users, ensure currency of information and provide installation, support, and training services as needed.

• Must not have any student loans currently in default
• Must successfully pass an extensive background check & drug screening

Essential Functions

• Ensure that the company application is being effectively deployed and utilized consistently.
• Manage deployment to employees.
• Provide training and support.
• Report on traffic and trends.
• Develop support and training tools that increase system usability.
• Coordinate application installation and acceptance with end users and provide user assistance on application operations.
• Develop instructional material and incorporate current technology in related specialized fields that provide guidelines to assist management’s employee education priorities.
• Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software.
• Ensure that company-based information and links are current.
• Assist programmers in resolution of work problems related to flow charts, project specifications, or system debugging. Upgrades system and corrects errors to maintain system.
• Prepare time and cost estimates for completing projects.
• Prepare personal activity reports and project status reports on system software.

Competencies

• Technical Capacity.
• Communication Proficiency.
• Learning Orientation.
• Thoroughness.
• Customer/Client Focus.

Supervisory Responsibility

• This position has no supervisory responsibilities.

Work Environment

• This job operates in a clerical office setting. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Travel

• This position does not require travel.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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