Eligibility Specialist 2

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare : quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Essential Duties & Responsibilities :

• Perform face to face interviews with customers in a centralized Savista office or client site to determine eligibility for financial assistance.
• Use Savista eligibility screening tool to determine customers eligibility for all State and Federally funded programs that will provide financial assistance to resolve current or future hospital bills.
• Conduct the appropriate application support based upon state or federal regulations. Facilitates the application process or directs the customer to the appropriate next step.
• Collect and process upfront deposits or set up payment arrangements, as required.
• Provide instruction or work directly with the customer or their appointment of representative to complete the appropriate application and acquire all necessary releases, signatures and supporting documents.
• Submit multiple applications and supporting documentation to the appropriate institution in accordance with company protocol.
• Handle high volume of inbound / outbound calls for customers that need to be screened financially and medically for financial assistance.
• Perform specialty follow up for multiple eligibility programs.
• Act as an advocate for the customer, but also serves as a liaison to other colleagues, client hospital personnel, and government agency staff in a collaborative effort to establish eligibility coverage for future or incurred medical expenses.
• Support Eligibility Specialist III / Leadership with analyzing inventory data to drive client satisfaction and drive results.
• Provide superior customer service and maintains a professional image.
• Meet or exceed established productivity, quality and revenue metrics.

Minimum Requirements & Competencies :

Preferred Requirements & Competencies :

Physical Demands :

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note : Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $19.00 to $21.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

California Job Candidate Notice

Salary : $19 - $21