What are the responsibilities and job description for the Senior Manager, Customer Experience DoorDash San Francisco, CA Interested Not Interested position at Savvy, Inc.?
About The Team
As one of DoorDash's core operations teams, Drive Experience ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team owns the customer experience across all inbounds to our support channels including agents and automations, with the ultimate goal of delivering an outstanding experience as reliably as possible.
About The Role
Our team is looking for a Senior Manager to lead our Drive Experience, Defect Reduction workstream, and internal BizOps function. The role will lead efforts to scale to meet DoorDash's expansion, while driving a human touch for our consumers, helping to reduce critical issues for all audiences, and driving strategic initiatives. You will have demonstrated experience developing strategy, managing a team, driving execution, and be excited to solve our most challenging problems.
You'll be a strategic problem solver, responsible for helping ensure that a large cross-functional team - including operations, product, and engineering - is working together seamlessly to provide an exceptional customer experience. You will report to the Director of non-Rx and Commerce Platform Experience within our broader Customer Experience & Integrity (CXI) Organization.
You’re Excited About This Opportunity Because You Will…
- Be an owner driving quality experiences for all relevant audiences on the DoorDash Commerce Platform (Consumers, Merchants, Dashers).
- Contribute to the constant improvement of our processes including reducing defects across the organization, streamlining Drive workflows and product development, and working on strategic initiatives crucial to improving DD customer experience.
- Work closely with a large array of cross-functional partners including Product, Analytics, Engineering, and Global Support Ops, to create new solutions.
- Gain a high level of visibility from org leadership by leading two fast-growing and strategic areas of the business.
We’re Excited About You Because…
We expect this position to be filled by 3 / 16 / 2025.
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.
141,400—$208,000 USD.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on : race, color, ancestry, national origin, religion, age, gender, marital / domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
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Salary : $141,400 - $208,000
