What are the responsibilities and job description for the User Experience Researcher SPECTRAFORCE South San Francisco, CA Interested Not Interested position at Savvy, Inc.?
Role : UX Design Researcher
Location : South San Francisco, CA
Duration : 12 months
Willingness and ability to travel : Up To 10%
Description :
The Client's Experience Design team is seeking a UX Design Researcher. This role will be responsible for supporting the Experience Design Director in planning and conducting end-to-end customer experience research across the prioritized Experience Operations roadmap. By employing best practices in Design Thinking, Service Design, and Human Centered Design methodologies, the UX Design Researcher will be expected to present research findings at multiple levels within the organization. These findings will include the analysis of qualitative data and metrics to identify current state customer experiences, gaps, opportunities in experiences, and recommendations for competitive brand experiences across the portfolio.
Further, the UX Design Researcher is expected to work closely with the CX Researcher, Sr. Business Analyst, Data Analytics Analyst, and Studio Designers to support transformational opportunities within the patient, customer, and employee experience. This is a varied role that is key to the effective delivery of UX analysis that will drive the experience designs that underpin the strategic transformation of our brands. A vital aspect of the role is a natural orientation towards teamwork as we explore the landscape of patients and customers. As a key contributor, you must demonstrate empathy, the ability to pivot as priorities shift, and a willingness to collaborate using a team-player mindset, a positive attitude coupled with a sense of urgency to deliver results.
The UX Design Researcher will gather insights and data to support journey mapping and analysis, as well as the design of CX / UX workshops such as Service Modeling, Journey Mapping, or Design Sprints. This role will be instrumental in the preparation of research materials that result from user sessions and post-session read-outs. All researchers will continually curate and maintain a research library, ensure partner access, and inspire an environment of continuous improvements.
Primary Duties and Responsibilities
- CX / UX Research – User Evaluation, Insights & Testing 40%
- Collaboration, Facilitation, Session Design 15%
- Business Process and Emerging Technologies 10%
- Analysis, Synthesis, Strategy 10%
- Communications, Reporting, Executive Read-outs 10%
- Design Support, Iterative Co-Creation 10%
- Stakeholder Relations 5%
Strategic / Operational Impact :
This role will be responsible for supporting the development of the Human Centered Design practice at the client, and will be expected to develop strategies and operational decisions via customer experience insights to impact the following communities :
EDUCATION
Bachelor’s degree required, preferably in a research-related field such as Human-Centered Design, Human Factors, Information Design, Integrated Design, Psychology, Human-Computer Interaction, Interaction Design, Service Design or a related discipline.
Skills
Health And Human Services And Staffing And Recruiting Information Technology
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