What are the responsibilities and job description for the Client Service Representative position at Savvy Solutions Lab?
About Us:
At Savvy Solutions Lab, we believe every brand has a story to tell, and we’re here to help you tell it right. Whether you’re launching a new product, refining your brand voice, or just need the perfect pitch to grab your audience’s attention, we bring the savvy to your solutions.
Job Summary
As a Client Service Representative, you will play a vital role in maintaining and enhancing the relationship between our organization and our valued clients. Your primary focus will be on providing exceptional service to clients by addressing their inquiries, resolving issues, and ensuring overall satisfaction with our products and services.
Responsibilities
- Serve as the first point of contact for client inquiries via phone, email, or chat.
- Resolve client issues promptly and effectively while ensuring high levels of customer satisfaction.
- Maintain and update client records accurately in the database.
- Provide clients with accurate product information and service details.
- Collaborate with other departments to address client concerns and implement solutions.
- Identify opportunities for service improvement and communicate them to management.
Skills
- High school diploma or equivalent
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in using customer service software and Microsoft Office Suite.
Join us in providing exceptional service that makes a difference!
Job Type: Full-time
Pay: $20.49 - $25.68 per hour
Benefits:
- 401(k)
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Application Question(s):
- Please can you provide the best contact number and email address to reach you on?
Work Location: In person
Salary : $20 - $26
