What are the responsibilities and job description for the Hospital Client Service Representative position at Tipp City Veterinary Hospital?
Client Service Representative
Tipp City Veterinary Hospital is seeking part-time or full-time Client Service Representatives to join our award-winning AAHA-accredited practice in Tipp City, Ohio. This opening is an excellent opportunity to join a well-established practice that’s continuing to grow (91 team members strong).
Tipp City Veterinary Hospital is seeking part-time or full-time Client Service Representatives to join our award-winning AAHA-accredited practice in Tipp City, Ohio. This opening is an excellent opportunity to join a well-established practice that’s continuing to grow (91 team members strong).
Every team member at TCVH takes pride in the care that we give to our clients, patients, and guests. TCVH has served the local community for over 40 years and works with canine, feline, exotic, avian patients, and pet resort guests. We enjoy a loyal clientele and a professional, well-educated team. Our modern 42,000-square-foot campus includes two well-equipped buildings offering the highest level of veterinary care and pet care services.
Based on employment status (full-time vs. part-time) and tenure, TCVH rewards its staff with competitive compensation and benefits packages, including: medical, vision, dental, disability, and life insurance; company funded 401k; paid holidays; paid time off; paid continuing education; uniform stipends; discounted care for personal pets and much more.
Here are two videos that provide some insights into what it’s like working at TCVH:
Our Manifesto - https://www.facebook.com/tippvet/videos/10154981443123135/
Why We Care - https://www.facebook.com/tippvet/videos/10155042301248135/
Existing Experience
While experience in the veterinary industry is always a plus, it's not a requirement for this position. We have a comprehensive on-the-job training program in place. Experience working in customer-facing environments is also a plus (every pet we see here at TCVH has at least one human along for the ride).
Essential Functions
- Provide clients with exceptional client service
- Open and close the hospital as directed
- Welcome clients and patients
- Answer incoming telephone calls, schedule appointments and answer client questions
- Accept client payments
- Maintain electronic client and patient medical and transaction records
- Prepare to receive appointments and incoming lodging guests
- Discharge patients and lodging guests
- Educate clients on products, treatments, and procedures
- Clean and maintain the lobby and exam rooms
- Market over the counter products for sale in the lobby
- Handle emergency situations according to hospital policies
- Filling in for other areas and performing other tasks/functions as needed
- Specific Job Skills
- Veterinary/industry experience is preferred, but not required
- Good interpersonal skills, communication and customer service skills
- Professional and polished demeanor and appearance
- Attention to detail
- Ability to read write and understand English
- Treat people and animals with respect
- Basic computer literacy and a familiarity with Microsoft Office
- Must be trustworthy and willing to uphold strict confidentiality with client and patient information
- Must be eager to learn new skills and receptive to coaching
- Experience using AVImark Practice Management Software a plus
Work Environment
TCVH is a busy hospital with a heavy surgical and medical caseload. Patients require a high level of care with many special care and handling requirements. The work environment requires a high level of staff, client, and patient interaction. Conditions include working in a fast-paced environment, frequent interruptions, and exposure to cleaning chemicals with proper protective measures.
Hours / Work Schedule
Full Time (30-40 hours) and part-time (<30 hours) hours are available. Must be able to work morning, afternoon, evening, and weekend shifts. Flexible availability is a must, as is the ability to regularly work weekend shifts. Weekend shifts carry a $1/hr. shift differential.
Physical Requirements
TCVH is a busy hospital with a heavy surgical and medical caseload. Patients require a high level of care with many special care and handling requirements. The work environment requires a high level of staff, client, and patient interaction. Conditions include working in a fast-paced environment, frequent interruptions, and exposure to cleaning chemicals with proper protective measures.
Hours / Work Schedule
Full Time (30-40 hours) and part-time (<30 hours) hours are available. Must be able to work morning, afternoon, evening, and weekend shifts. Flexible availability is a must, as is the ability to regularly work weekend shifts. Weekend shifts carry a $1/hr. shift differential.
Physical Requirements
- Physical ability to walk and/or stand on your feet throughout a normal workday required
- Physical ability to engage in repetitive motions of legs, arms and hands
- Physical ability to move animals and goods
- Physical ability to push up to 150 lbs. and carry up to 50 lbs. regularly throughout a normal workday required
Compensation & Benefits
$13.65- $21.14 per hour, based on experience. Staff members are provided with a very specific roadmap to advancing their skills and increasing their compensation. Weekend shifts carry a $1/hr. shift differential. TCVH rewards its staff with competitive compensation and benefits packages, including: medical, vision, dental, disability, and life insurance; company-funded 401k; paid holidays; paid time off; paid continuing education; uniform stipends; discounted care for personal pets, and much more. **Please note, benefit eligibility varies based on employment status (full-time vs. part-time) and tenure.
Education
High school education or equivalent is required.
$13.65- $21.14 per hour, based on experience. Staff members are provided with a very specific roadmap to advancing their skills and increasing their compensation. Weekend shifts carry a $1/hr. shift differential. TCVH rewards its staff with competitive compensation and benefits packages, including: medical, vision, dental, disability, and life insurance; company-funded 401k; paid holidays; paid time off; paid continuing education; uniform stipends; discounted care for personal pets, and much more. **Please note, benefit eligibility varies based on employment status (full-time vs. part-time) and tenure.
Education
High school education or equivalent is required.
Other
No relocation assistance is provided for this position. Visa sponsorship is not available for this position. TCVH is an equal opportunity employer.
No relocation assistance is provided for this position. Visa sponsorship is not available for this position. TCVH is an equal opportunity employer.
Salary : $14 - $21
