What are the responsibilities and job description for the Maintenance Dispatcher position at Sawh Voltcomm Construction LLC.?
Job Summary
We’re seeking a Hybrid Maintanence Dispatcher to support our maintenance team! If you’re organized, detail-oriented, and excel at managing schedules, this part-time role could be a great fit.
Responsibilities
- Efficiently assign and dispatch service calls to the appropriate technician without delay, ensuring a smooth workflow.
- Maintain open and continuous communication with technicians to understand the root cause of service calls when needed and provide timely updates as required.
- Oversee the completion of after-hours jobs by coordinating with technicians and subcontractors, and review provided photos to ensure quality standards are upheld.
- Assess situations where additional technician support may be required and coordinate accordingly.
- Determine if a service call should be escalated to the contractor coordinator for subcontractor job coordination.
- Relay any unfinished jobs to the day dispatcher for follow-up and resolution.
- Maintain and regularly update the spreadsheet tracking all after-hours service calls and forward it to the day dispatcher for continuity.
Requirements
- Proven experience in dispatching.
- Strong communication skills, both verbal and written, with the ability to convey information clearly.
- Familiarity with Maintenance.
- Reliable internet connection and access to a quiet workspace.
- Excellent analytical skills to assess data and make informed decisions quickly.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Comfortable using various phone systems, demonstrating strong phone etiquette during interactions.
Join our team as a Dispatcher where your organizational skills will play a crucial role in our operations!
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Schedule:
- Evening shift
- Every weekend
- Monday to Friday
Work Location: Hybrid remote in Jamaica, NY 11434
Salary : $18 - $20