What are the responsibilities and job description for the Principal Genesis IVR Development Engineer position at Saxon Global?
Title : Principal Genesis IVR Development Engineer
Location : Hybrid Atlanta Metropolitan Area
This position also involves managing a team while having the skills of hands-on Development and Design of IVR. 40% management, 60% hands-on
Required Skills :
- 5-7 years hands on experience with Genesys IVR and routing design and development using Genesys Composer
- Experience managing and training teams
- Good understanding of CTI (Computer Telephony Integration), contact center architecture, Genesys Framework, Genesys routing strategy
- Thorough understanding and / or experience with call back technologies, preferably with virtual hold solutions
- Experience with designing Business Continuity / Disaster Recovery architecture
- Demonstrated track record of managing multiple development projects at once
- Excellent communication skills, listening skills, influencing and negotiation skills
- Ability to develop and foster relationships with resources outside of direct control
- Bachelor's / master's degree in computer science, Information Systems or related field
