What are the responsibilities and job description for the Project / Program Manager position at Saxon Global?
The Executive Office of Health and Human Services (EOHHS) is seeking a highly skilled and experienced candidate to fill the Standardized Encounter Data Project (SENDPRO) Program Manager (PM) position. The Standardized Encounter Data Project (SENDPRO is the State's Medicaid IT initiative to transition encounter data submissions from a MassHealth-specific(custom) format to 837 EDI standard (Industry Standard). Reporting to MassHealth's Director of Enterprise Data Management and Engineering, as the Program Manager you will be responsible for managing and overseeing workstreams including internal development, vendor product teams and health plan stake holders. This position is aligned with the agency's commitment to proactively improve data quality and increase completeness and compliance. You will participate and lead a high visibility technology initiative, providing escalation management, assessing risks, anticipating bottlenecks, and balancing business needs against technical constraints. This will be a hybrid role requiring the candidate to be comfortable with both program management and project management duties.
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES
- Serve as the Senior Program / Project manager that requires coordination between stakeholders from program teams and multiple MassHealth and EOHHS teams.
- The Senior Project Manager will support all phases of release management and implementation. This includes planning, organizing, managing and controlling all aspects of Project lifecycle.
- Champion program / project goals, objectives, and performance metrics, ensuring alignment with the agency's priorities.
- Responsible for working with external vendors / system implementors to hold them accountable for their service delivery.
- Directly facilitate program steering committee meetings and conduct periodic briefings / status updates to various levels of the organization for assigned areas.
- Devise communication and reporting to provide visibility on program performance across diverse stakeholder groups, including executive levels.
- Proactively identify program risks, issues, and dependencies, and develop mitigation strategies to ensure successful project delivery.
- Engage with key stakeholders to understand their needs and ensure their alignment with program / project objectives.
- Foster strong relationships with stakeholders, effectively communicating program / project updates, risks, and opportunities.
- Manage stakeholder expectations, resolve conflicts, and facilitate consensus among diverse groups with competing priorities.
- Create timelines for deliverables based on deadlines negotiated with project stakeholders.
- Establish program governance structures to ensure effective decision-making, and project coordination.
- Employ program management and agile best practices, methodologies, and tools to drive efficiency, mitigate risks, and achieve program / project objectives.
- Monitor program performance including vendor performance, contract management, track key milestones, and provide regular status reports to stakeholders and management.
- Manage financial processes for MassHealth projects, providing updates for Leadership and the Annual IT Capital process.
- Ensure the effective planning, execution, and delivery of programs / projects, leveraging agile methodologies.
- Foster a culture of collaboration, innovation, and continuous improvement within the SENDPRO team and across relevant stakeholders.
- Demonstrate flexibility and adapt to shifting priorities and timelines with a proactive mindset.
- Solid working understanding of Health Care Security standards and Regulatory requirements.
QUALIFICATIONS :
