What are the responsibilities and job description for the Spa Specialist position at Saybrook Point Resort & Marina?
Job Details
Description
Job Title: Spa Specialist
FLSA Classification: Nonexempt (Hourly)
Salary Range: $16.39 - $17.50, per hour
Reports to: Spa Director
Job Description
Summary/objective: The Spa Specialist, will be responsible for assisting in the daily operations of the facility including, but not limited to: daily operations and sales through ensuring the highest levels of guest satisfaction are attained.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
- Conforms to AAA Four Diamond Standards.
- When appropriate, up sell products and services
- Ensures guest satisfaction through adherence to Saybrook Point Inn & Spa policies and procedures.
- Works as a team with coworkers to ensure the cleanliness of locker rooms and all common areas, including relaxation lounge and boutique areas on an hourly basis.
- Relaxation lounge- fill and maintain snacks, polish apples daily- stems up, fill teas, ice in lemon water, etc.
- Boutique- merchandise and keep things picked up and clean. Re-merchandise as needed to provide a fresh look.
- Answers phones and takes spa reservations to maximize revenue- through up selling, cross selling, to increase room occupancy and therapist/spa revenue.
- Provides excellent customer service- by creating a welcome and warm environment, a friendly attitude, suggestive selling for services and retail products.
- Helps monitor guest feedback through the use of comment cards and other customer care techniques.
- Performs effective daily operations including opening and closing procedures, facility inspections, cash handling procedures, and general facility maintenance
- Maintains product knowledge and has complete knowledge of benefits of product and services.
- Assists with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for daily operations, special events, etc.
- Recommends products for home use and meets monthly sales goals.
- Answers guests questions in a knowledgeable and professional manner.
- To attend all mandatory meetings and training sessions as scheduled.
- Perform all other duties as assigned by management.
Work environment
- Working conditions are based in a hospitality setting.
- Associates may be exposed to weather conditions prevalent at the time.
- Noise level in work environment is usually moderate.
- Exposure to cleaning solvents and chemicals.
Physical demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
- Language Skills: Working knowledge of the English language is mandatory as well as the ability to speak, read and write clearly.
Work authorization/security clearance requirements
Saybrook Point Resort & Marina requires all newly hired employees to provide documentation that they are legally authorized to work in the United States.
Affirmative Action/EEO statement
Saybrook Point Resort & Marina is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications
Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required education and experience
- High School diploma or GED required.
- Make customers feel important, valued and appreciated in a manner that will be acknowledged by the customers.
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
Additional eligibility requirements
- Maintains all current licenses and certifications
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
- Available days, evenings, weekends, holidays and extended hours as business dictates.
Salary : $16 - $18
