IT Support Specialist

IT Support Specialist

Support - Position - Technology Specialist 

IT Support Specialist will work in a Chromebook and OS X environment with primary responsibility for the IT helpdesk. 

QUALIFICATIONS:

A. Education and Experience

1. Work requires reading, writing, and analytical skills normally acquired through a four-year degree from an accredited college or equivalent work experience. 

2. 2-year associate's degree or equivalent experience preferred

3. Valid driver's license and vehicle

4. Experience with the following is preferred:

   1. Education technology

   2. Ability to learn new and leading technologies

   3. Infinite Campus, Extreme switches and wireless, Chromebooks, Google Admin console, Mac OS, Windows, OS, and hardware deployment

B. Physical Requirements and Working Conditions

1. Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, with ability to maintain attention to detail despite interruptions

2. Strength to lift and carry objects weighing up to 40 pounds 

C. Knowledge of:

1. Computer hardware, software, and peripherals such as central processing units, servers, monitors, cables, network systems, printers, projectors, displays

2. Procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware, and peripherals

3. Principles, practices, hardware, and software related to the establishment and maintenance of wired and wireless networks

4. Techniques for explaining technical concepts and procedures to non-technical users

D. Skills:

1. Customer service mindset

2. Collaboraitve growth mindset

3. Installing, configuring, and upgrading operating systems and software using standard application practices

4. Installing, configuring, assembling, and repairing computers, network infrastructure, and peripherals such as printers and related hardware

5. Troubleshooting and solving hardware and software problems

6. Instructing users on new or upgraded computer applications and hardware

7. Using initiative and independent judgment within established guidelines and procedures

8. Organizing own work, setting priorities, and meeting critical time deadlines

9. Communicating effectively with co-workers, students, parents, and vendors

RESPONSIBILITIES:

1. Under the supervision of the director of technology, the technician installs, maintains, troubleshoots, and upgrades computer hardware, software, personal computer networks, peripheral equipment, and district-wide electronic mail systems; trains users, prepares documentation, and provides user assistance to district and building staff and students; and performs related work as required.

2. Installs, configures, and upgrades operating systems and software using standard processes.

3. Installs, assembles, and configures computers, displays, projectors, network infrastructure, and peripherals such as printers, scanners, and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.

4. Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems; makes repairs and corrections where required.

5. Acts as a technical resource in assisting users to resolve problems with equipment and data; staff a centralized help desk to facilitate the exchange of information and advice; implements solutions or notifies outsource providers as required.

6. Assists in instructing district and building staff in the use of standard business and administrative software, including word processing, spreadsheets, email, and database management; provides instruction or written documentation where required.

7. Documents software, hardware, and network installations and changes.

8. Assists with inventory and ordering of hardware and software.

9. Other technical duties under the responsibility of the director of technology and other duties as assigned.