Global Logistics & Support Specialist

Sazerac Company Overview

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka.

We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

Job Description/Responsibilities

The Global Logistics & Support Specialist is responsible for global sales support, order processing, and providing excellent customer service for global customers. This includes daily coordination between customers, sales, production, finance, and global support partners to manage the order to delivery fulfillment process that meets customers’ requirements.

• Utilize CDS to determine training needs and identify curriculum, programs and content to prepare for career opportunities within the company. Provide feedback to manager regarding on the job learning opportunities. Work with manager to determine growth potential and outline a plan for possible long term career moves.
• Work with manager to identify skill development needs. Create and execute a plan for improving at least one skill area each year.
• Manage global customer orders from order receipt to customer delivery. Maintains communication throughout the supply chain. Meets customer requested dates. Resolves PO issues on a daily basis. Provide high customer service level while developing and strengthening customer relationships. Process shipment documents as needed.
• Prepare flowcharts, related SOPs and work instructions which outlines the steps necessary for global order processing: provide detail step-by-step actions and computer screen shots describing the entire process from order receipt to the delivery of goods to their final destination. Being the liaison between customers, Sazerac quality, sales, compliance team, and government entities to ensure proper customs clearance resolution for global customer orders.
  
  

Qualifications/Requirements

MUST

• 5 years relevant experience (minimum)
• Bachelors Degree
• 3 years experience in Customer Service or Consumer Affairs.
• Demonstrate the ability to work as a team as well as self-directed
• Strong computer skills and high comfort using technology and systems
• Strong analytical and technical skills
• Strong planning and organizational skills
• Customer service/Customer focus with strong attention to details
• Strong problem solving skills
  
  

Experiences

• Global logistics
• Customer facing roles
• Operations: Quality or Planning background
  
  

PREFERRED

• Experience in Alcohol Beverage Industry or CPG overall
  
  

A career at Sazerac offers you the opportunity to reach your full potential as part of a creative, decisive, high-performance team. Sazerac values the needs and wants of our team members and offers inclusive benefits to attract and retain the best talent. Our culture is built upon the values of hard work, diligence and personal responsibility.

Why Sazerac?

✨ Innovative and Forward-Thinking: Join a company that values innovation and excellence and is driving the future of the beverage industry.

✨ Rich Tradition: Join a team with a strong heritage of craftsmanship and quality, creating memorable experiences for our customers.

✨ Collaborative Environment: Work in an inclusive, collaborative atmosphere where your ideas and expertise are valued.

✨ Growth Focused: Join an industry leader that has a reputation for continuous growth.

Sazerac Team Members Enjoy

• Competitive Pay
• Comprehensive Benefits from Day One including medical, dental, vision, disability, and life insurance.
• Family Coverage: Options to cover family members, including domestic partners.
• 401(k) Plan: Immediate access to a matching 401(k) plan.
• Flexible Time Away: Enjoy paid time off (PTO), holidays, and parental leave.
• Mental Health and Wellness: Access to mental health care and wellness incentive programs.
• Educational Support: Benefit from tuition reimbursement and our scholarship program for dependents of Sazerac team members.
• Fun Extras: Enjoy branded apparel, fun events, and a team member bottle purchase program.
• Worksite Flexibility: Options for flexible work arrangements (vary by role).
• Training and Development: Opportunities for professional growth and development.
  
  

Benefits, salary range, and progr ams may vary by role or location. For roles within our commercial team - the Salary range refers to base salary only and does not include car allowance, annual bonus, fuel or cell phone reimbursement. Please ask your Talent Acquisition Partner for more information about our total rewards package. Sazerac is committed to equality of opportunity without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

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