What are the responsibilities and job description for the Ecommerce Marketplace Specialist position at SBH Fashion?
As the Ecommerce Marketplace Specialist, you will play a crucial role in optimizing our presence and performance across various online marketplaces.
Role & Key Responsibilities
Role & Key Responsibilities
- Manage and optimize our presence on major ecommerce platforms such as Amazon, Walmart etc. Ensure product listings are accurate, updated and adhere to marketplace guidelines and policies.
- Enhance and monitor product listings including titles, bullet points, product descriptions, images, and brand stores with additional visual and textual content to improve customer experience (A content, etc.).
- Create and manage Amazon shipping plans and Walmart inbound orders to optimize FBA and WFS inventory and support marketplace sales.
- Create and manage cases with Amazon ,Walmart Support to resolve any content or operations issues that arise.
- Responsible for new product set up in Amazon and Walmart Seller Central
- Manage the centralized API ecommerce order and inventory management application (SellerCloud).
- Identify and monitor Amazon suppressed products and assist with having listings reinstated.
- Monitor order errors, order cancellations, sales channel listings and inventory publishing, correct errors, and work with IT to develop processes to eliminate errors.
- Collaborate with cross-functional teams, including sales, marketing, and customer service to optimize product listings and ensure accurate and up to date product information, including pricing, specifications, and availability.
- Work with ecommerce sales and marketing team to develop and execute strategies to increase online sales, improve conversion rates and increase traffic to our ecommerce marketplace sales channels.
- Conduct competitive analysis to identify market trends, best practices, and product development opportunities.
- Implement pricing strategies, discounts, and promotions across all ecommerce marketplace sales channels.
- Monitor overall ecommerce marketplace sales channel performance, including on time delivery, refund, and cancellation rates. Recommend and implement process improvements.
- Monitor and analyze key performance metrics on all ecommerce marketplace sales channels, including sales, traffic, conversion rates, and identify opportunities for improvement.
- Proactively manage case logs and create and resolve support tickets on Amazon & Walmart ecommerce marketplaces.
- Perform other job-related duties as assigned by the company.
- Bachelor’s degree in Marketing, Business Administration, or a related field
- Proven experience in ecommerce marketplace management, preferably in a similar role within the consumer goods industry.
- 2 years' experience in e-commerce with a focus on marketplace management
- Essential experience with e-commerce platforms such as Amazon Seller Central and/ or Walmart Seller Center
- Experience with order and inventory management applications
- Proficiency in Microsoft Office, especially Excel
- Strong analytical skills with the ability to interpret data and generate actionable insights
Salary : $80,000 - $120,000
