Regional Manager

We are seeking an NY Regional Manager to oversee 2-3 boutiques in the NY region. As a key leader, you will drive performance, inspire teams, and ensure the seamless execution of operational strategies across multiple locations, all while maintaining the elevated, sophisticated experience that defines the company. This role requires a polished, strategic leader with deep experience in luxury retail management, a passion for business growth, operational excellence, and a strong focus on team development and client relationships.

Qualifications

• 10 years in luxury retail or brand management, with at least 3 years leading multiple locations.
• Proven expertise in driving sales, managing operations, and building high-performance teams across diverse retail environments.
• Experience in advanced contemporary and luxury markets; lingerie is preferred but not required
• Deep understanding of clienteling techniques and building long-term, high-value client relationships that drive sustained business growth.
• Strong ability to recruit, train, and develop top-tier sales talent, fostering a cohesive, motivated, and knowledgeable sales team.
• Excellent communication and relationship-building skills; comfortable working closely with both internal teams and external partners.
• Exceptional leadership with a focus on creating a positive, results-driven culture.
• Availability to work a flexible schedule, with travel between locations as needed.
  
  

Key Responsibilities

• Client Relations & Business Development

• Lead, mentor, and empower boutique managers and teams to provide extraordinary client experiences that embody the essence of the brand.
• Cultivate and nurture client relationships, driving business growth through personalized service, strategic clienteling, and special events.
• Set and drive ambitious clienteling goals across the region, ensuring all teams are equipped with the tools and training to exceed expectations.
• Develop and implement initiatives that increase store traffic, enhance brand presence, and elevate sales performance.
• Represent the brand at industry events and build strategic partnerships with local influencers and key press contacts.
• Store Operations & Leadership

• Oversee the operational performance of all stores in the region, ensuring they meet the brand’s high standards of service, inventory management, and financial performance.
• Implement and maintain operational best practices across all locations, ensuring consistency in the customer experience and store efficiency.
• Provide guidance, coaching, and ongoing training to store teams, ensuring they have the resources to succeed and fostering a positive, collaborative work environment.
• Recruit and develop strong, client-focused sales teams, supporting them in their personal growth and success.
• Visual Merchandising & Brand Presentation

• Ensure each store's visual presentation aligns with the brand’s luxury aesthetic, creating an inviting and sophisticated shopping environment.
• Collaborate with the corporate team to execute seasonal merchandising strategies and manage product launches.
• Maintain impeccable standards for cleanliness, organization, and inventory control, ensuring each location feels polished and elevated.
• Reporting & Budget Management

• Manage regional budgets, including timesheets, commissions, and operational expenses, ensuring targets are met.
• Deliver regular performance reports to senior leadership, highlighting successes and areas for opportunity.
• Oversee product ordering and replenishment, ensuring stores are always stocked with the right products at the right time.
• In-Store Events & Brand Activation

• Conceptualize, plan, and execute exclusive in-store events that engage clients and elevate the brand experience.
• Collaborate with marketing and creative teams to align events with seasonal initiatives and brand strategies.
• Monitor event performance, ensuring successful outcomes that increase store traffic, client retention, and brand visibility. Salary around $110,000 base