What are the responsibilities and job description for the Client Services Manager position at SBP?
Description
Position Summary
Are you passionate about helping communities recover and thrive after disasters? As SBP’s Client Services Manager, you will oversee all aspects of SBP Tampa’s Owner Occupied Rebuilding Program (OOR) that returns qualified homeowners into safe and secure housing after Hurricanes Helene and Milton. The Client Services Manager supervises a team of AmeriCorps members who provide high-quality case management services. The Manager ensures that the goals for the program are met while adhering to all funding and program requirements. The Manager also works closely with the construction and volunteer teams to ensure a steady queue of projects and volunteer-friendly work.
If you’re driven by purpose and thrive in a fast-paced, collaborative environment, this role offers the chance to make a lasting impact. Join SBP to help disaster-affected communities rebuild stronger and create a future of resilience and hope.
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Responsibilities
- Implement overall goals and objectives for the SBP Tampa Client Services Department, commensurate with the Executive Director’s vision.
- Lead, develop and retain a team of 2-4 AmeriCorps members
- Review all client case files, ensuring that all approved clients have the documentation required to meet program criteria
- Maintain a client caseload as needed
- Conduct outreach that will encourage clients to apply to SBP Tampa’s OOR Program.
- Adhere to all program guidelines and contracts set forth by funding partners.
- Assist with the preparation of grant proposals and other fundraising materials.
- Cultivate and maintain excellent relationships with external partners and stakeholders.
- Maintain accurate electronic client records
- Provide initial and ongoing training for AmeriCorps members
- Provide additional support to Executive Director and the program as needed
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Requirements
- Education & Experience: Minimum of 5 years experience in Disaster Case Management or client services and management roles
- Skills: Strong interpersonal and relationship-building skills. Excellent written communication, oral communication and interpersonal skills. High attention to detail. Spanish fluency is a plus.
- Abilities: Ability to train AmeriCorps members
- Alignment: Passion for SBP’s mission and the resilience to work in fast-paced environments.
- Technical Savvy: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace. Experience with Salesforce a plus
- Flexibility: Flexibility and adaptability in a dynamic work environment
- Compliance: Ability to pass a criminal background check. Valid Driver’s License
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What We Offer
- Competitive salary: $55,000–$70,000.
- Comprehensive benefits, professional growth opportunities, and a chance to make a difference where it matters most.
- A supportive team environment where your contributions are celebrated and amplified.
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About Us
At SBP, we believe that every community deserves a future where resilience outshines disaster. Founded in the wake of Hurricane Katrina in 2006, we are a social impact organization on a mission to shrink the time between disaster and recovery. By empowering communities to rebound quickly—regardless of race, economic status, or location—we’re building a world where strength, equity, and opportunity prevail.
What makes SBP different? We don’t just react to disasters; we redefine recovery through a bold, 360-degree approach:
- Training and Advising: Equipping individuals, communities, nonprofits, businesses, and governments with cutting-edge strategies to prepare for, mitigate, and recover from disasters.
- Building Resilience: Constructing durable, disaster-resistant homes while sharing our proven models with others to amplify recovery efforts.
- Advocating for Change: Pushing for systemic improvements that make disaster recovery more predictable, efficient, and fair for all survivors.
SBP’s impact is powered by the passion of volunteers, AmeriCorps members, and partners, alongside a dedicated team driven by our core values: racial equity, environmental sustainability, and a relentless commitment to helping those most in need. Together, we’ve changed thousands of lives—and we’re just getting started.
If you’re inspired to make a difference and driven to build stronger, more resilient communities, we’d love for you to join us. Let’s create lasting change, together.
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SBP is building a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse workforce that reflects the populations we work with and the communities where we work. Our hiring and business practices appreciate the strengths offered through different backgrounds.
SBP is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, creed, national origin, physical or mental disability, marital status, veteran status, disabled veteran status, or status as a member of any other protected group or activity.
It is the policy of SBP not to discriminate against any individual, person, or group on the basis of disability and the intent of SBP to address any complaints that may arise pursuant to Section 504.
Salary : $55,000 - $70,000
