What are the responsibilities and job description for the Client Services Manager position at Innovativ Pharma, Inc.?
You will be responsible for building a trusted relationship with the customer contacts as well as account leadership and internal operational subject matter experts. You will play a key role in the account’s cultivation, growth, retention, and renewal. You will also:
- Act as the customer support liaison on internal and external workstream meetings, from launch through steady state, inclusive of project close out
- Facilitate all elements of internal and customer-facing meetings including agenda creation, discussion, documentation and follow through
- Produce, manage, and present key communications including timelines, project plans, workstream updates, etc. in a user-friendly fashion
Essential Requirements:
- BA/BS or equivalent experience
- Excellent customer-facing interpersonal and communication skills both verbal and written
- Demonstrated ability to formally plan, execute, and deliver projects
- Ability to translate customer needs into operational requirements and identify key stakeholders to support those needs
Desired Requirements:
- Previous pharmaceutical or healthcare experience
- Working knowledge of account management discipline and related tools/techniques
- Knowledge of Veeva and Salesforce.com or other CRM and Smartsheet experience
We are an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic as established by law. We are committed to providing a workplace free from discrimination and harassment, where all employees and applicants are treated fairly and with respect. Our hiring decisions are based solely on qualifications, merit, and business needs
