What are the responsibilities and job description for the Office Support Professional position at SBR Management LLC?
Job Overview
A highly skilled and detail-oriented Office Assistant is sought after to join our dynamic team at SBR Management LLC. As a key member of the community, you will be responsible for providing exceptional customer service, handling administrative tasks, and supporting the community managers and employees.
About Roberts Resorts & Communities
We are a rapidly growing company operating nationally with a mission to build community and fulfill dreams. Our core values of resourcefulness, integrity, passion, and epic customer service drive us to make a difference in the lives of 30,000 people. If you are passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
Key Responsibilities
Requirements
A highly skilled and detail-oriented Office Assistant is sought after to join our dynamic team at SBR Management LLC. As a key member of the community, you will be responsible for providing exceptional customer service, handling administrative tasks, and supporting the community managers and employees.
About Roberts Resorts & Communities
We are a rapidly growing company operating nationally with a mission to build community and fulfill dreams. Our core values of resourcefulness, integrity, passion, and epic customer service drive us to make a difference in the lives of 30,000 people. If you are passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
Key Responsibilities
- Provide top-notch customer service to residents and prospective residents, addressing their concerns, suggestions, and complaints.
- Manage administrative functions, including answering phones, typing, copying, faxing, and filing.
- Assist the management team in preparing and distributing resident and community communications.
- Maintain accurate community records, reports, and files.
- Process fees, rents, inspection or other fees; record in the proper accounts and issue receipts.
- Make collection calls for rental payments.
- Conduct inspections of the community for lease violations.
- Handle incoming and outgoing mail.
- Manage all customer service related to private events taking place in the Community Amenity Centers.
- Ensure that Rules and Regulations of the Community Amenity Centers are followed.
Requirements
- Excellent communication skills: Ability to effectively communicate with both internal team members and external stakeholders, ensuring clear and concise information exchange.
- Proficient in multitasking: Capable of managing multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Strong organizational skills: Ability to prioritize tasks, manage time efficiently, and maintain orderly records and documents.
- Adaptability: Flexibility to adapt to changing priorities and responsibilities in a fast-paced environment while conducting a series of administrative functions to support the community.
- Attention to detail: Meticulous in ensuring accuracy in all tasks, from data entry to document preparation.
- Problem-solving skills: Resourceful in resolving issues independently and proactively seeking solutions to challenges as they arise.
- Technological proficiency: Comfortable using office software such as Microsoft Office Suite, email clients, and other relevant software applications.
- Professional demeanor: Exhibits a courteous and professional attitude in all interactions, maintaining a positive representation of the company.
- Certifications and Qualifications: High School diploma or GED; minimum 2 years secretarial/administrative/customer service experience; professional phone presence when talking to customers.
