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Logistics System Application Consultant (Bilingual - Korean)

SBT Global, Inc.
Coppell, TX Full Time
POSTED ON 2/22/2025
AVAILABLE BEFORE 5/16/2025

Job Description

Job Description

Company Description

On-Site

Pay : $9500 / Mo

Job Description

System Administration and Technical Support :

  • Perform routine system maintenance and oversee upgrade rollouts to ensure reliability and optimal performance.
  • Manage user accounts, permissions, and profiles while addressing technical issues promptly.
  • Maintain and update dashboards for accurate and actionable data visualization.
  • Monitor system data and performance metrics, identifying trends and addressing anomalies proactively.

Carrier Support :

  • Communicate with Logistics Carrier to identify the issue and troubleshoot

    • Data Integration :

  • Ensure the data is integrated accurately between all relevant systems (Internal, 3rd Party Solutions…)

    • Business Analysis :

  • Collaborate with stakeholders to identify business needs and translate them into system requirements.
  • Conduct thorough analyses of existing processes, recommending best practices
  • Facilitate master data management and governance, ensuring data integrity and accuracy.

    • User Support and Training :

  • Train new users on system tools, protocols, and best practices to ensure seamless adoption.
  • Administer and analyze Net Promoter Score (NPS) surveys, leveraging insights for service improvements.
  • Serve as a liaison for carrier-related technical issues, ensuring effective communication and resolution.

    • Strategic Contributions :

  • Develop comprehensive reports and dashboards to support decision-making processes.
  • Drive innovation by identifying opportunities for automation, efficiency, and cost-saving measures.
  • Partner with cross-functional teams to deliver scalable and sustainable solutions.

    • Qualifications

  • Required Logistics Business Support Experience ( 5 years)
  • Required Logistics Management Application ( 5 years, DispatchTrack is huge )
  • Proven experience in business analysis, system administration, or related technical support roles. ( 5 years)
  • Prefer to Korean Speaking as an 2nd Language
  • Strong analytical skills and the ability to translate business requirements into actionable technical solutions.
  • Excellent communication, collaboration, and training skills.
  • Familiarity with data monitoring tools and survey platforms is a plus.
  • Strong project management and prioritization abilities.

    • Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Salary : $9,500

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